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Customer Success Mgr./ CSM Technical Support Bilingual HelpDesk/Support

EdTech Customer Success & Training Specialist

Job in Virginia, St. Louis County, Minnesota, 55792, USA
Listing for: Hawkes Learning
Full Time position
Listed on 2026-02-21
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM, Technical Support, Bilingual, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
An educational technology company is seeking a Customer Success Specialist to ensure customer satisfaction and retention. This role involves training, fostering relationships, and identifying growth opportunities. Responsibilities include overseeing customer accounts, onboarding users, and managing communications. Ideal candidates have a Bachelor’s degree, strong communication skills, and experience in customer success or instructional design. The position requires some travel, particularly during peak academic periods.

A competitive salary and a comprehensive benefits package are offered.
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