Certification Coordinator

As a Certification Coordinator you will work with the Customer Relations team and report to the Director of Certification & Customer Relations.

This position requires excellent and thorough customer service to candidates and certificants in the Credential Management System (CMS). This individual processes customer inquiries and applications for certification, certification renewal, and CE-Self Assessment. Requires the ability to interact tactfully with all internal and external stakeholders of IBLCE and the IBCLC Commission and coordinate database integrity measures with the team.

This professional will interpret and apply policies and operating practices, carry out major assignments, be responsible for accurate record maintenance, handle confidential documents and information, deal with sensitive situations, and possess a high level of attention to detail.

• Customer Service
  • Communicate with candidates, as necessary, about examination scheduling and other related questions.
  • Communicate certification and recertification requirements, as needed, accurately and in a timely manner in response to phone and email inquiries.
  • Answering phone/email inquiries and secure messages as needed from candidates providing appropriate response about all certification and application requirements or forwarding to team members as necessary.

• Review and approve applications for initial certification and recertification.
• Conduct candidate application audits in accordance with policies and
• Review applications from clinical mentorship program leading to certification eligibility
• Maintain and update all appropriate resources in accordance with established processes and procedures.
• Update applicant, candidate and certificants names in database as requested after receiving proper government issued .
• Assist with accuracy of contact information within the database for email and mailing
• Perform duties related to online application system as
• Assists in the administration of worldwide certification examination at test centres, and via live remote proctoring (as determined for future use).

• Conduct quality control checks as required for communications and other projects as determined to ensure
• As requested, prepare reports and

• Attend meetings as requested and perform other duties as assigned by the Director of Certification and Customer Relations.
• Assists with certification and examination reporting
• Conduct quality control checks as required for communications and other projects as determined to ensure accuracy.
• Participate in customer service on call schedule and be available throughout global examination administration window.
• Perform other duties as
• Occasionally, an adjusted work schedule, overtime, evening/weekend hours, and travel may be required.

None

• Associate or bachelor’s degree required.
• Association experience preferred (Certification or Membership). Minimum of two (2) years’ work experience in a similar position providing service and support to customers.
• High degree of computer literacy, excellent data entry skills, and strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, Microsoft Teams).
• General Customer Relationship Management (CRM) or Association Management System (AMS) database experience a plus.
• Strong interpersonal skills, detail oriented, effective time management and organization skills, with ability to effectively function independently and within a team environment.
• Ability to manage multiple tasks and projects effectively, adapt to change, prioritize work with demanding timetables, with minimal supervision in order to complete projects and meet deadlines.
• Excellent relationship-building skills, displays professionalism, and works effectively with all levels of staff, volunteer leadership, customers, and the public—a proven track record of delivering quality customer service tactfully with individuals from broad geographical and cultural backgrounds.
• Excellent written and verbal communication
• Solid email management and internet search
• Ability to handle…