Spare Parts Sales

Spare Parts Sales

Location:

Eagle Rock, VA, US, 24085

Work Arrangement:
Onsite

The Spare Parts Salesperson provides technical parts support for Maag Gala Underwater Pelletizing Systems. In this customer-facing role, you will identify and process spare parts, service, and warranty orders while generating quotes for new and existing systems. You will also document customer complaints, collaborate with the service department to minimize customer downtime, and champion continuous improvement initiatives.

• Process domestic and international spare parts and warranty orders, ensuring all data is accurately entered into the system.
• Prepare quotes for spare parts and compile recommended parts lists for new and existing equipment.
• Act as a first-line contact for customer inquiries, routing complex technical questions to the appropriate department while handling customer part requests.
• Issue return authorizations based on established guidelines and track the physical return of parts to ensure the process is completed.
• Apply commercial pricing to quotes and orders, ensuring accuracy in discounts and shipping costs.
• Maintain up-to-date filing and documentation; research equipment history for upgrade/change-out requests.
• Other tasks as assigned by manager.

• A willingness to learn how to read basic equipment manuals and identify parts.
• High accuracy in data entry and documentation to prevent shipping or billing errors.
• A polite, professional phone and email presence with a drive to help solve customer problems.
• Ability to quickly learn company-specific software (ERP/CRM) and internal workflows.
• Proficiency in calculating simple margins, discounts, and totals for quotes.
• A "team player" attitude; comfortable working across departments to gather information.

• While performing the duties of this job, the employee is required to communicate through talking and hearing and requires frequent interaction with teammates and customers.
• The position is primarily sedentary; the employee is frequently required to sit for extended periods and maintain focus on a computer screen.

• High School diploma or equivalent education.

• Minimum 1 year of experience in a customer service role.
• Familiar with large rotating equipment.
• Efficient in Word / Excel.

• Clearly and concisely conveys technical information across both verbal and written channels, ensuring clarity for diverse global audiences.
• Manages a high-volume workload with attention to details; prioritizes tasks effectively to meet deadlines in a fast-paced environment.
• Acts as a self-starter who identifies potential bottlenecks or errors before they occur and implements solutions independently to keep workflows moving.
• Operates with a strong work ethic and team-first mentality, sharing knowledge and supporting colleagues to achieve collective goals.
• Demonstrates a genuine commitment to the customer experience by responding with urgency, empathy, and a solutions-first approach to every inquiry.

Monday to Friday

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Benefits for this position include: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance;

commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including 10 paid holidays per calendar year, paid vacation days beginning at 80 hours annually, 40 paid sick leave hours annually or as provided under state and local paid sick leave laws, tuition assistance; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.