Concierge Part Time

Part-Time Hours

• 4pm-8:30pm Monday-Friday
• 8am-5pm Saturday-Sunday

• Week 1:
  Friday, Monday, Tuesday
• Week 2:
  Saturday, Sunday, Wednesday, Thursday

Serves as the main point of contact for all people entering the community including residents, families, and visitors. Answers telephone and directs incoming calls, assists residents, guides visitors, and provides other administrative services as required.

• High School diploma or equivalent.
• 1 year of administrative experience required.

• Receives and greets visitors and residents in a professional, courteous, and friendly manner and determines each visitor’s needs to direct them to the proper person, office, or area.
• Answers incoming calls, questions, and/or refers callers to the appropriate team member.
• Delivers messages to the appropriate team member or resident.
• Gives appropriate requested information to and for residents.
• May input information on the in‑house television channel and Information/Activity Line daily.
• Communicates via radio to maintenance and health services team members during emergencies and other times of need.
• Completes guest room reservations.
• Responsible for communicating, updating, and directing important information to other team members.
• May work in the health services area of the community and have additional duties associated with this area such as supplies ordering, scheduling and making appointments for residents.
• All other duties as assigned.

• Basic administrative knowledge and skills which are applied within clearly defined parameters using standard procedures and practices.
• Ability to read and write and follow written and oral instructions.
• Ability to use general office equipment, such as facsimile machine, copier, computer.
• Attention to detail and high regard for confidentiality.
• Must be able to use a computer and work the switchboard and paging systems.
• Exceptional customer service and phone skills.

• May include frequent lifting (up to 25lbs).
• Extensive walking, bending, stooping, standing.
• Ability to work in a fast‑paced environment with multiple tasks.
• Ability to respond to problems and emergencies.
• Universal staffing, holiday, inclement weather, and a flexible work schedule are required.
• Exposure to the sights, sounds and odors of a typical long‑term care and health care environment serving senior citizens, some with dementia.

• Double Time when working designated holidays.
• 8 Federal Holidays, including Martin Luther King Day and Juneteenth.
• Paid Personal half day is provided each year.
• Free parking available.
• Pay Activ – Cash advance on your paycheck available.
• Employee Assistance Program – Life Solutions EPA.
• Team Member referral bonus available.
• Additional benefits are available for those who average 30+ hours per week.

Employees hired for this position will be required to follow Pinnacle Living’s company-wide policies of being or becoming fully vaccinated against the annual flu, each subject to potential accommodation for medical reasons or religious beliefs.