Customer Experience Specialist - PT

$18.20/hour hourly wage plus an attractive incentive program for delivering exceptional customer service (up to $5 additional per hour!)

As an Avis First Customer Experience Specialist, you’ll deliver a premium, personalized service that turns every rental into an extraordinary experience. From doorstep deliveries to airport arrivals, you’ll ensure every detail is flawless, every interaction is warm, and every customer feels valued. Whether you come from a customer service background or have experience as a valet driver, this is your opportunity to join our team.

• Deliver a best‑in‑class experience for customers, ensuring a welcoming, professional, and personalized interaction
• Provide a premium customer experience by delivering vehicles directly to customers
• Collaborate with team members and management to coordinate timely vehicle delivery and collection
• Communicate proactively with premium‑level customers via phone, text, email, and app to confirm logistics, special requests, and meeting locations
• Greet customers warmly upon arrival, open vehicle doors, assist with luggage, and provide an overview of the rental vehicle

• Bi‑weekly hourly wage (New York and Puerto Rico: weekly wage)
• On‑the‑job training
• Paid time off
• Medical, Dental and Other Insurance
• Flexible spending account opportunity to contribute up to $270 as a tax‑free benefit for public transportation or parking expenses
• Retirement benefits (401k)
• Employee discounts, including discounted car rental and discounted prices on the purchase of Avis/Budget cars

• Minimum 1 year experience in a customer service role, preferably hospitality or car rental
• Professional, friendly demeanor with a focus on customer satisfaction
• Strong verbal and written communication skills
• Technologically proficient and comfortable using various mobile devices
• Valid Driver’s License
• Must be 18 years of age and legally authorized to work in the United States
• Ability to work in a fast‑paced environment with strong multitasking and organizational skills
• Flexibility to work various hours not limited to evenings, weekends and holidays
• Willingness to work outdoors in all weather conditions
• On‑Site Requirement:
  This position requires regular, on‑site presence and cannot be performed remotely
• Ability to lift up to 50 pounds, continuously sit, stand, walk, enter, exit, and drive a variety of automobiles in all weather conditions, talk, hear/listen and type

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer‑focused solutions.

Avis Budget Group is an Equal Opportunity Employer – Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other category protected by applicable law. This advertisement does not constitute a promise or guarantee of employment.