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Customer Service Team Leader
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-06-19
Listing for:
Uxbridge Employment
Full Time
position Listed on 2026-06-19
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Customer Service Team Leader
Salary: £38,000 – £42,000 (DOE)
Location / Hybrid:
Uxbridge – hybrid working available
Our client, a well-established and growing organisation, is seeking an experienced Customer Service Team Leader to join their high‑performing support team. This is an excellent opportunity for a motivated individual who is passionate about delivering outstanding customer service while developing and leading a team in a fast‑paced environment.
The role offers a great mix of hands‑on support, team leadership, and continuous improvement, making it ideal for someone who enjoys driving results while supporting others to succeed.
Responsibilities- Act as a senior point of contact for customer enquiries and resolve complex issues
- Handle escalations professionally, ensuring positive outcomes for customers
- Monitor customer feedback and identify opportunities to improve service levels
- Support a customer‑first culture across all interactions
- Provide hands‑on support to the team during busy periods
- Lead, coach, and develop a team of Customer Service Advisors
- Conduct regular one‑to‑ones, performance reviews, and training sessions
- Manage workloads and resources to maintain service standards
- Create a positive, collaborative team environment
- Monitor performance metrics and identify areas for improvement
- Work closely with internal teams to resolve issues and enhance processes
- Support implementation of new systems and initiatives
- Previous experience in a customer service leadership or supervisory role
- Strong background in handling escalations and delivering excellent customer outcomes
- Experience leading and developing teams within a busy environment
- Excellent communication and interpersonal skills
- Ability to manage workloads and prioritise effectively
- Strong organisational and problem‑solving abilities
- Confident working with performance data and service metrics
- Proactive approach with a focus on continuous improvement
- Competitive salary (subject to experience)
- Hybrid working available
- Company benefits
- Genuine responsibility and team leadership opportunities
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