DMV Customer Service Technician; Part-time​/wage - Tappahannock

Title

DMV Customer Service Technician (Part-time/wage) – Tappahannock 02522

• State Role
  
  Title:
  
  Other Office and Administrative Support Workers
• Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.
• Pay Band: 3
• Agency: Department of Motor Vehicles
• Location: TAPPAHANNOCK CSC
• Agency Website: (Use the "Apply for this Job" box below)..gov
• Recruitment Type: General Public - G

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Tappahannock Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and  holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations. Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes. Analyze records, files and other documents to reach logical and legal conclusions.

Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job.

Must be able to work Monday –Saturday with varied hours. Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Bilingual encouraged to apply.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note:

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022 and February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.