More jobs:
Customer Success & AI Onboarding Specialist
Job in
Virginia, St. Louis County, Minnesota, 55792, USA
Listed on 2026-06-21
Listing for:
TryApplyNow
Full Time
position Listed on 2026-06-21
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM, Bilingual
Job Description & How to Apply Below
Role Overview Power Monitors, Inc. is hiring a entry-level Customer Success & AI Onboarding Specialist. This is a full-time role in Virginia. posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Resume Keywords to Include Make sure these keywords appear in your resume to improve ATS scoring
SaaSHub Spot Salesforce ROIORBenefits
OnboardingPOSITIONSign up free to auto-tailor your resume with all these keywords and get a higher ATS score##
Job Description POSITION SUMMARYWe are seeking an enthusiastic, technically fluent Customer Success & AI Onboarding Specialist to be the primary human touchpoint for customers adopting PQCanvass and Merlin. In this role, youwill guide customers from initial setup through confident, ongoing use of both platforms — ensuring they unlock maximum value from their investment. You will serve as educator, advocate, and product expert, bridging the gap between PMI’s engineering depth and our customers’ day-to-day operational needs.
KEY RESPONSIBILITIES Customer Onboarding & Training
* Lead structured onboarding sessions for new PQCanvass accounts, both virtually and on- site
* Develop and deliver training programs tailored to customer roles (engineers, operators, analysts)
* Create and maintain training materials including video walkthroughs, quick-start guides, and best-practice documentation
* Conduct live demonstrations of PQCanvass workflows and the Merlin AI engine for new and prospective customer AI Product Introduction — Merlin
* Serve as the frontline expert introducing Merlin’s AI analysis capabilities to customers unfamiliar with AI-powered diagnostics
* Translate complex AI outputs into clear, actionable language tailored to utility and industrial audiences
* Help customers design use cases where Merlin delivers the highest ROI for their specific power quality challenges
* Collect and relay customer feedback on Merlin to the product team, contributing to roadmap development
Ongoing Customer Success
* Monitor customer adoption metrics and proactively reach out to accounts showing low engagement
* Conduct periodic check-ins and “power user” sessions to help customers deepen their platform usage
* Collaborate with Sales on renewal conversations and expansion opportunities
* Escalate technical issues to engineering and track resolution on the customer’s behalf
Content & Community
* Contribute to a customer knowledge base, FAQ library, and help center within PQCanvass
* Assist in planning and delivering webinars, user group sessions, and industry conference
* presentations* Champion the voice of the customer internally, ensuring product and support teams stay aligned with customer needs### QUALIFICATIONS Required
* 3+ years of experience in customer success, technical training, applications engineering, or a related field
* Working knowledge of power quality concepts (harmonics, voltage sags, transients, power factor, IEEE 519, etc.)
* Demonstrated ability to explain technical concepts clearly to non-technical audiences
* Proficiency with cloud-based software platforms and SaaS tools
* Excellent written and verbal communication skills; comfort with live presentations and webinars
* Self-motivated with strong organizational and follow-through skills### Preferred
* Experience with power quality instrumentation (PMI, Fluke, Dranetz, HIOKI, or similar)
* Familiarity with AI/ML tools and an ability to communicate their benefits to skeptical audiences
* Background in utilities, industrial energy management, or electrical contracting
* Experience with CRM platforms (Hub Spot, Salesforce) and LMS or training platforms
* Bachelor’s degree in Electrical Engineering, Electrical Technology, or a related field (or equivalent experience)### WHAT WE OFFER
* A pivotal role in a company with 38 years of industry credibility and a bold new AI-driven product direciton
* Competitive base salary with performance-based bonus tied to customer…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×