Customer Service Specialist - Augusta GA

Based in Orlando, Florida, Massey Services is one of the nation’s largest and most respected service companies, serving over 800,000 customers across multiple states through more than 800 service centers. We offer a competitive hourly wage of $16 to $18, and a comprehensive benefits package that includes medical and dental coverage, a 401(k) plan, paid vacation, sick days, holidays, tuition reimbursement, direct deposit, short- and long-term disability, and more.

• Answer incoming customer calls in a courteous and professional manner.
• Resolve customer inquiries, requests, billing questions, and schedule services.
• Welcome prospective new customers interested in our services.
• Make a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments.
• Perform additional duties as needed, such as daily reporting, updating customer account information, accounts payable, human resource paperwork, and payroll processing.

• High School Diploma or GED at a minimum.
• Previous experience with customer service on the phone.
• Strong problem‑solving skills.
• Excellent computer, typing, and 10‑key skills.
• Effective time‑management and a sense of urgency.
• Background check will be conducted for all candidates.

Massey Services is an Equal Opportunity Employer and Drug Free Workplace.