Customer Relations Coordinator - AutoNation Honda Dulles

Responsibilities

• Maintain high customer retention, customer satisfaction, and monitor customer complaints.
• Contact service customers after their visit to monitor quality control and satisfaction.
• Contact customers on the day following delivery of a vehicle.
• Ensure proper managers receive copies of any written complaints.
• Keep records of all customer complaints and solutions.
• Assist in resolving complaints that cannot be handled by Sales Consultants, Service Advisors, or Managers.
• After connecting a dissatisfied customer with the appropriate personnel, follow up with all parties to determine actions taken.
• Continue follow‑up until a complaint is completely resolved.
• Prepare delivery call reports for the Customer Relations Manager.
• Print and distribute customer‑related reports.
• Provide feedback to improve the new vehicle delivery process through follow‑up calls based on customer responses.
• Ensure surveys are completed in a timely manner.
• Help the Parts Department track orders, notify customers when parts arrive, and develop a follow‑up system for special‑order parts.
• Demonstrate behaviors consistent with the Company’s Vision, Mission, and Values in all interactions with customers, associates, and suppliers.

• High school diploma or equivalent.
• Meet the Company’s employment requirements.
• Prolonged periods of personal computer usage and data entry.
• Adhere to all company policies, procedures, and safety standards.
• Possess excellent verbal and written communication skills.
• Possess excellent phone skills and organizational skills.
• Two years of customer service experience (preferred).
• Professional appearance.

Coast‑to‑Coast $25/hr

Competitive compensation and 401(k) matching.

Health, dental, vision, and maternity insurance plans.

Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and Auto Gear.

Access to deals and discounts through You Decide, a website with offers from top providers and retailers.

Auto Nation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply.