Emergency Telecommunicator

Emergency 911 Telecommunicator (Henry County, VA)

Welcome to Henry County, Virginia. One of the keys to our success is hiring good employees. Our employees are dedicated, service‑oriented individuals working together to serve our community. If you are interested in joining our team, we welcome you to apply for employment opportunities with Henry County and Henry County Public Service Authority.

Location: Martinsville‑Henry County 911 Communications Center

Schedule: Full‑time | Shift may vary

Salary: $41,462 to $51,231 annually (effective July 1, 2026)

The Martinsville‑Henry County 911 Communications Center is the first point of contact for residents and visitors experiencing emergencies in our community. Telecommunicators are the critical link between the public and law enforcement, fire, and emergency medical personnel who respond when it matters most.

• Receive and process emergency and non‑emergency calls from the public
• Dispatch law enforcement, fire, and emergency medical services for a wide variety of incidents
• Accurately receive, document, and transmit information via radio, telephone, and computer systems
• Monitor multiple communication channels simultaneously while maintaining composure under pressure
• Operate computer‑aided dispatch (CAD) systems and related communications technology
• Maintain working knowledge of the Martinsville‑Henry County geographical area to support accurate and timely response

• High school diploma or GED equivalent
• Ability to remain calm and perform effectively in high‑stress, fast‑paced situations
• Strong multitasking ability and capacity to manage competing priorities simultaneously
• Ability to communicate clearly, accurately, and professionally both verbally and in writing
• Availability to work any assigned shift, including days, evenings, nights, weekends, holidays, and overtime as required
• Successful completion of the pre‑employment screening process, including a personal history statement and the Criticall computer‑based job skills assessment

• Prior experience in a communications, dispatch, or public safety environment
• Proficiency in data entry and general computer applications
• Experience operating radio and telephone communications equipment
• Familiarity with the Martinsville‑Henry County geographical area

Schedule:

The Martinsville‑Henry County 911 Communications Center operates 24 hours a day, 7 days a week, 365 days a year. Qualified candidates must be available and willing to work any assigned shift, including days, nights, weekends, holidays, and overtime as operationally required.

• Personal history statement and Criticall assessment— a computer‑based, job‑related skills evaluation
• Background investigation— including criminal history review (
  
  Note:
  
  A felony conviction is disqualifying for this position due to required access to the Virginia Criminal Information Network (VCIN)).
• Conditional offer of employment issued to final candidates
• Post‑offer screenings— psychological evaluation, vision screening, and hearing screening, conducted after a conditional offer is made in accordance with applicable law

• Entry‑level Telecommunicator Certification through the Virginia Department of Criminal Justice Services (DCJS)
• Virginia Criminal Information Network (VCIN) online certification
• Emergency Medical Dispatch (EMD) Certification
• On‑the‑job Field Training program

• Competitive salary
• 100% employer‑paid health insurance for employees
• Comprehensive benefits package
• Generous paid leave
• Participation in the Virginia Retirement System (VRS)
• Employer‑paid short‑ and long‑term disability coverage

Department:
Communications E911. This is a full‑time position.

Henry County/Henry County PSA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, national origin, ancestry, political affiliation, sex, gender, gender identity, age, marital status, genetic information, disability status, protected veteran status, or any other characteristic protected by law. Personnel decisions are based on merit and the ability to perform the essential functions of the job, with or without reasonable accommodation.

Submit your resume, cover letter, and completed application. This position will remain open until filled but will close no earlier than July 3, 2026. Applicants must provide a valid email address and are responsible for regularly monitoring that address for correspondence regarding application status, testing information, and next steps in the hiring process.