Guest Relations Representative

City/State:
Williamsburg, VA

Sentara is hiring a Guest Relations Representative in Williamsburg, Virginia. This is a Part‑Time Night shift opportunity with full benefits.

• Verify patient registration and escort patients and guests to their destination by walking or using a wheelchair.
• Give personal attention, take personal responsibility and use teamwork when providing guest services.
• Respond promptly to patient, family and team member requests.
• Assist in the identification of patient and family needs and secure appropriate referrals, solutions and services to meet those needs.
• Collect data and documentation to identify areas needing improved customer service.
• Assist leaders in recommending changes in facility and departmental policy and procedure.
• Facilitate improved customer service by identifying, investigating and directing complaints, concerns and compliments to appropriate team members and leaders.
• Assist the leadership team with ongoing evaluation of the program, customer satisfaction, development of personal and departmental educational plans and quality guidelines.
• Maintain close communication with leaders regarding the department and problem areas.
• Request assistance as needed for additional team members or resources.
• Handle clerical tasks for departmental, hospital and organizational reports and forms.
• Assist leadership team with orientation, daily activities and evaluation of volunteers and interns.

• High School Diploma or equivalent.
• At least 1 year of customer service experience.

• Paid Time Off, Tuition Reimbursement, Retirement Savings plans, career advancement opportunities, work perks and more.
• Student Debt Pay Down – $10,000.
• Medical, Dental, Vision plans;
  Adoption, Fertility and Surrogacy Reimbursement up to $10,000;
  Emergency Backup Care;
  Long‑Term & Short‑Term Disability and Critical Illness plans;
  Life Insurance; 401(k)/403(b) with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education; reimbursement for certifications and free access to CEUs and professional development.
• Paid Parental & Family Caregiver Leave;
  Paid Time Off and Sick Leave.
• Pet Insurance;
  Legal Resources Plan.
• Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.

Sentara Health is an equal opportunity employer and values diversity and inclusiveness. The organization is committed to a tobacco‑free environment.