Parking Operations Specialist (*Restricted

Title: Parking Operations Specialist (
* Restricted)

Agency: Northern VA Community College

Location: Fairfax County - 059

FLSA: Nonexempt

Hiring Range: $45,000/yr

Full Time or Part Time: Full Time

General Description: This position will perform routine administrative, operational, financial, and customer‑support services related to campus parking, transportation, and NOVACard operations.

Note: This position is not eligible for telework.

• Perform front office duties including but not limited to:
  Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation, and general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties including but not limited to:
  Monitoring Smarter Track for tickets and addressing as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to:
  Checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles, and properly maintaining parking equipment and hardware.
• Operate a state enforcement vehicle while performing duties.

This position is restricted and is funded with non‑continuous or non‑recurring funding and is subject to continuation based on fiscal year funds and the needs of the College.

• Ability to interpret and apply policies, procedures, and guidelines.
• Strong interpersonal skills.
• Ability to answer phones.
• Good problem solving and critical thinking skills.

• Customer service experience.
• Experience working in an office environment.
• Computer experience working in a Windows environment.
• Unrestricted valid driver’s license in good standing.

• Cash‑handling experience.
• Experience dealing with customer concerns and problems.