Sr. Specialist - Government Field Service Representative

This position is located onsite at the Naval Medical Center in Portsmouth, VA and hours are Monday - Friday, 8am-5pm EST.

Field Service is responsible managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health. Responsible for identifying, quantifying, qualifying, tracking, and evaluating customer pain points; and, for facilitating, developing, designing and implementing processes that improve overall customer experience. Act as customer advocate and liaison back into Cardinal Health organization.

• Identifying, quantifying, and qualifying, prime vendor product conversion opportunities.
• Facilitating resolution to customer pain points.
• Demonstrates general knowledge of customer relationship management, sales, and operations functions to maximize customer loyalty.
• Contributes to process improvement projects, SOP/BDP identification and replication throughout customer base, as required.
• Tracks and reports cost savings opportunities.
• Schedules and participates in regular business reviews.
• Liaison between Cardinal Health team and key customer contacts.
• Coordinates data collection and reporting to support initiatives and basic business needs.

• Bachelors degree or equivalent experience preferred
• 2-4 years experience preferred
• Proficient in Microsoft Office preferred
• Strong communication skills

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks
• Works on projects of moderate scope and complexity
• Identifies possible solutions to a variety of technical problems and takes actions to resolve
• Applies judgment within defined parameters
• Receives general guidance may receive more detailed instruction on new projects
• Work reviewed for sound reasoning and accuracy

Anticipated pay range: $60,000.00 - $70,000.00

Bonus Eligible: No

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlex Pay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.