Client Service Representative

Client Service Representative

NOVA Cat Clinic in Arlington, VA

$ hourly pay rate

• Greet clients as they arrive for their appointments
• Lead practice opening and closing procedures
• Ensure all public areas are clean and presentable
• Process cash, checks, charge card payments, and credit account payments
• Schedule appointments for the clinic, adhering to practice and Doctor preferences
• Assist in updating client/patient files
• Prepare and send client correspondence and reminder notices
• Welcome clients and patients to the practice with a warm and friendly demeanor
• Answer incoming telephone calls applying proper telephone etiquette
• Present clients with medications, instructions, new client kits, and other take-home items
• Handle emergency situations with great care, patience, and following established clinic policies and procedures
• Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction
• Successful completion of references and background check

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care:
  Discounts on veterinary services and products
• Diagnostics:
  Savings on reference lab testing
• Nutrition:
  Discounts on Purina pet foods
• Insurance:
  Preferred rates with our pet insurance partner

• 1+ year veterinary experience or education
• Team-oriented
• Ability to multi-task
• Customer service experience is preferred
• Experience as a receptionist is preferred
• Excellent communication skills with a focus on customer service
• Strong work ethic and positive attitude
• Familiar with computers
• Excellent multi-tasking skills

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.