Sales Administrator​/Coordinator

Sales Administrator / Coordinator in Elland

35 hours per week, Monday to Friday

Are you someone who enjoys building strong customer relationships, keeping things organised and making sure every customer receives exceptional customer service?

We are looking for a Sales Coordinator to join a growing business in Elland. This is an excellent opportunity for someone with experience in customer service, sales administration, account coordination or order processing who enjoys being the central point of contact for customers and working closely with multiple teams to ensure everything runs smoothly.

As a Sales Coordinator
, you'll take ownership of customer accounts, managing enquiries, orders and ongoing requirements from start to finish. You'll work closely with operations, warehouse and logistics teams to ensure customer expectations are met while building long‑term relationships and delivering an outstanding customer experience.

• Act as the primary point of contact for customer enquiries by telephone and email.
• Process customer orders and sample requests accurately and efficiently.
• Build and maintain strong customer relationships.
• Coordinate customer requirements with internal teams.
• Monitor order progress and provide proactive updates.
• Prepare and review shipping and dispatch documentation.
• Manage backorders and communicate updates to customers.
• Investigate and resolve customer queries effectively.
• Maintain accurate customer records and system information.
• Support invoicing, reporting and general administration.
• Work collaboratively across departments to deliver excellent service.

• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• The ability to prioritise workload and manage multiple tasks.
• A customer‑focused and professional approach.
• A positive attitude and willingness to learn.
• Good IT skills, including Microsoft Office.
• Ability to work independently and as part of a team.
• Grade C / 4 in GCSE Maths & English or equivalent.

Previous experience within customer service, sales administration, account coordination, customer account management or order processing would be advantageous. Experience with in manufacturing, logistics or warehouse environments, along with knowledge of ERP systems such as Dynamics 365, would also be beneficial.

• 35 hours per week, Monday to Friday.
• Generous holiday allowance with buy/sell holiday scheme.
• Salary will be confirmed prior to arranging an interview.
• Professional development opportunities through external training and internal development programmes.
• Genuine career progression opportunities.
• Mental health support, including counselling services.
• Physical wellbeing initiatives and team challenges.
• The opportunity to join a friendly, collaborative and innovative business.

Our client provides specialist sample management solutions to customers across the chemical industry. Part of a larger international group, they combine the agility of a close‑knit team with the opportunities and resources of a global organisation. They pride themselves on innovation, collaboration and delivering exceptional service to customers around the world.