DMV Customer Service Technician; Part-time​/wage - Warrenton CSC

Title: DMV Customer Service Technician (Part-time/wage) - Warrenton CSC 02653

State Role

Title:

Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location:WARRENTON CSC

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public - G

Virginia’s Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Warrenton Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Training will be provided to ensure your success. In addition, we offer a competitive salary.

• Customer service experience
• Proficient with personal computers, computer information systems, databases, and how they support service operations
• Mathematics and basic accounting practices and principles such as reconciliations
• Ability to interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, and adapt to frequent statute, policy and procedural changes
• Ability to analyze records, files and other documents to reach logical and legal conclusions
• Proven ability to work well under pressure during peak workload periods
• Ability to work cooperatively with others in a team environment and communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population
• Ability to complete required employee training and perform work tasks at different work stations within the CSC as assigned
• Ability to operate all equipment necessary to perform the job
• Must be able to work Monday–Saturday with varied hours
• Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check, including a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Name: DMV Employment

Phone:

Email: employmentginia.gov

In support of the Commonwealth’s commitment to inclusion, we encourage individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) from the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to obtain their AHP Letter.

Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022
- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.