State Parks - Grayson Highlands State Park - Office Assistant

We are seeking a self‑motivated and organized individual with strong interpersonal skills to assist park management with administrative functions and work harmoniously with the public, volunteers, co‑workers, and supervisors. This position will provide customer service to park visitors in‑person and via phone; maintain a process of planning for, tracking, and meeting deadlines promptly; and utilize critical thinking skills to develop solutions.

• First point of contact for the park and provide administrative support for the office and full‑time staff.
• Will coordinate special events with oversight from the Office Manager and Park Manager.
• Provide information for park visitors, including detailed information on campsites, park fees, directions, pricing, annual passes, trail information, park educational programs, and local area information.
• Responsible for reconciling daily revenue collections and required cash deposits.
• Assist the Office Manager and the Office Manager Assistant with the retail merchandising program, including receiving, processing, distributing, and inventorying merchandise for resale.
• Assist with training as needed and assign daily work tasks to seasonal staff.
• Provide coverage at park visitor center, camp store, and/or contact station during staff absences.

• Excellent internal and external customer service and communication skills are required, including in‑person, phone, and email.
• Proficient in using a computer, including operating and troubleshooting basic computer systems.
• Knowledge of computer applications, including Microsoft Word, Excel, and Canva.
• Proficient in operating point of sale systems and cash management.
• Ability to work well with other staff, volunteers, and park guests both independently and as a team member.
• Ability to work weekends: work schedule will be Saturday‑Monday and up to one or two additional weekdays as needed.

• Prior experience in customer service, park setting, or related field is desirable, but not required.
• General knowledge of park operations and local attractions preferred.

• Background Check:
  Employment in all Virginia State Parks positions is contingent upon satisfactory completion of a criminal history background check.
• Employment Eligibility:
  Selected candidates must complete the I‑9 Employment Eligibility Verification Form. DCR participates in E‑Verify.
• Driver’s License Requirement: A valid State Driver's License is required if operating a state or personal vehicle for agency business.
• Work Requirements:
  Wage/seasonal positions are not eligible for benefits and are limited to 1,500 hours from May 1 to April 30.

Minorities, individuals with disabilities, veterans, and individuals with National Park Service experience are encouraged to apply. EEO/AA/TT

DCR employees are encouraged to visit Virginia State Parks! Check out our employee discounts.

• Free parking or admission to all Virginia State Parks.
• DCR classified, retired, and wage staff (after six months of service) are entitled to overnight facility discounts, such as:
  • Free camping outside of the Memorial Day weekend to Labor Day period in sites designed for up to six people.
  • Free camping Sunday night through Thursday night (excluding the night before a holiday) from Memorial Day weekend through Labor Day.
  • Fifty percent discount on cabins (up to 3 bedrooms) outside of Memorial Day weekend to Labor Day, for a maximum of 14 nights. All reservations require a two‑night minimum. Bunkhouses, camping cabins, and yurts are included; one‑night yurt stays only receive a 25% discount.