Customer Service Representative

Position: Customer Service Representative

Location: Henrico, VA

Job :22791-A0323-2

# of Openings:1

TWO MEN AND A TRUCK Richmond, VA continues to grow. We have a Customer Service Representative (CSR) opportunity available in our sales department. Join our team and help us Move People Forward! WE BELIEVE:
Hire for attitude and train for skill!

• Starting pay: $22 / hour, paid weekly + monthly commission + annual bonus
• Earn monthly commission and annual bonus! Potential to earn monthly commissions with additional eligibility to earn an annual bonus of over $5,000 based on sales performance and ability to close the sale!
• Benefits! Medical insurance, dental, vision, 401(k), paid time off and much more…
• Paid training! Strong career progression.
• Job variety! Meet new people and advance your skill set!

We are looking for an experienced representative responsible for growing sales by engaging customers, closing the sale, and finding a solution for your customers’ upcoming move day. This is a great role for those who are self-starters, goal oriented, and enjoy a fast-paced work environment where no two days look the same!

• Provide positive energy and top-notch customer service.
• Acts as the first point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Input customer information accurately into move software to create an estimate
• Make recommendations according to customers’ needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability, or customer specifications
• Continually maintains thorough understanding of all company products, services, pricing, and promotions to communicate the benefits and value of TWO MEN AND A TRUCK and effectively oppose any customer objections
• Obtains customer feedback through regular follow-up calls, both during and after moves to ensure ongoing customer satisfaction
• Contribute to the success of the TEAM
• Be Your Best and Have Fun!

Because moving is stressful, we seek candidates with a commitment to customer service and exceeding expectations. As a customer service representative, you should be comfortable in a fast-paced environment and able to adapt quickly to changing priorities.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Richmond, VA. The employer at this location is NBF Richmond LLC.