Customer Success ManagerNewBoston, Massachusetts Boulder, Colorado, United Stat

Join the Market Leader in Electric Power Data and Analytics Solutions

The electrical grid is the largest and most complicated machine ever built. Yes Energy’s industry‑leading electric power trading analytics software provides real‑time visibility into the massive amount of data generated by the North American electrical grid daily. Our unique and innovative view of the data informs real‑time trading decisions and mid‑to‑long‑term investment decisions that keep utility prices low, support the energy transition, and keep the grid running.

It’s both challenging work and work with a purpose.

At Yes Energy, we value our relationships with our customers and want them to succeed. The Customer Success team leads in achieving this part of our mission by providing industry‑leading customer support, training, onboarding, and customer outreach. In many ways, this team is the face that Yes Energy’s customers associate with our company. Achieving this mission will entail scaling our Customer Success function to meet Yes Energy’s very high standards for customer service as our customer base continues to grow.

Equally important will be expanding our customer outreach and engagement efforts to ensure our customers’ successful adoption, maturity, and growth across Yes Energy’s entire customer base. As a Customer Success Manager, you ensure that our customers experience the maximum benefit from Yes Energy’s products. You will be part of the team that executes a proactive approach to providing our customers with continual and increasing value.

If you are up for this challenge and believe you can keep pace with a rapidly growing company with ambitious goals on a global scale, we would love to hear from you.

• Salary range: USD $80,000 - $95,000
• Locations:
  Boulder, CO;
  Boston, MA;
  Chicago, IL;
  Richmond, VA
• Full‑time
• Hybrid: 2 days per week in the office
• Reporting to:
  Sr. Manager of Customer Success
• Travel requirements:
  Up to 15% of the time

• Serve as the voice and advocate for Yes Energy’s customers, driving alignment across Product, Sales, Marketing, and Support.
• Ensure customers know how to use our products to their fullest potential by providing exceptional customer service, answering questions, troubleshooting issues, and providing technical support.
• Engage new customers in training and onboarding – utilizing presentation skills, industry knowledge, and Yes Energy’s product expertise to maximize our customers’ product use experience.
• Provide training to customers that highlights product value and ensures customers know how to use our products to their fullest potential.
• Develop and maintain customer success plans to facilitate renewals and help customers achieve their business objectives through our products.
• Build active and meaningful relationships with customers by establishing yourself as a trusted/strategic advisor to understand optimal workflows and collecting insights to ensure product adoption and continued value from our products.
• Act as the liaison for technical inquiries, issues, or escalations, working with a wide range of internal teams to achieve the best result for the customer.
• Monitor product usage, customer health, and application‑related issues to ensure that all customers are fully engaged and getting the value they expect from the products and customer experience.
• Conduct regular customer check‑ins and business reviews, including presentations about new products and features.
• Build skills working with Yes Energy’s software, including our API and SQL data products.
• Collect product feedback, working closely with Product Management to help drive product evolution in a customer‑driven direction.
• Participate in the Training Day events at our annual Yes Energy Summit and in‑person regional events.

• Bachelor’s degree in Business, Communications, Computer Science, a related technical field, or equivalent work experience.
• Minimum of 3 years of Customer Success or Account Management experience, preferably within a SaaS organization.
• Energy, nodal power market or trading experience.

• Excellent…