Airport Services - Work Order Coordinator I - Dulles International Airport - IAD

About Oshkosh Aero Tech

Oshkosh Aero Tech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air‑freight carriers, ground handling and military customers. It operates key brands such as LEKTRO, Jet Aire, Jet Power, Amp Tek, Jetway and others.

Join Oshkosh Aero Tech as a Work Order Coordinator. You will coordinate customer service requests, schedule technicians, manage data entry in the CMMS, serve as the primary contact for customers and vendors, and provide operational reports to improve productivity.

• Medical, dental and vision coverage
• 401(k) plan
• Other benefits as part of the comprehensive package

Monday through Friday, 7:00a.m. – 3:00p.m., with overtime as needed.

• Coordinate customer service requirements with onsite maintenance personnel.
• Answer phones and enter work orders into the CMMS system.
• Oversee the scheduling of technicians and input all required information into the CMMS.
• Serve as the first contact to customers and vendors.
• Implement work order schedules maximizing usage of technicians and other resources.
• Run operation reports and provide recommendations to improve efficiency and productivity.
• Comply with the company safety program and training requirements.
• Work productively and cohesively in a diverse and multicultural environment.

• Valid driver’s license.
• Ability to be badged to work in secure airport areas.
• Availability for day, night shift, weekends and holidays.

• High school diploma or GED equivalent.
• At least 2years of related experience in customer service or dispatching.
• At least 2years of experience with data entry, scheduling workloads and processing work orders.
• Bilingual in Spanish and English.
• Proficiency with Microsoft Word and Excel.
• Excellent planning and organizational skills.
• Excellent customer service and interpersonal skills.

Regularly required to lift and/or move up to 50pounds; frequent standing, walking, use of hands and fingers, reaching, climbing, stooping, kneeling, crouching or crawling, and ability to sit. Specific vision requirements include close proximity vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Oshkosh Corporation is a merit‑based Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status or any other protected characteristic.