Customer Experience Coordinator

Customer Experience Coordinator (Front Desk)
Costen Floors | Richmond, VA

At Costen Floors, we believe every great customer experience starts with a warm welcome.

We're looking for someone who genuinely enjoys helping people and takes pride in creating a positive first impression. As the first face and voice of our company, you'll greet homeowners, builders, designers, trade partners, and vendors with professionalism, kindness, and confidence.

This position is much more than answering phones—it's about creating an experience that reflects who we are.

While we'd love to find someone looking for a full-time career with us, we're also open to the right person who may be looking to return to the workforce or who prefers a schedule that works around school hours.

• Welcome every customer with a smile and ensure they're connected with the right team member.
• Answer and direct incoming phone calls professionally and efficiently.
• Process customer payments accurately.
• Receive and distribute mail and deliveries.
• Keep our showroom entrance and reception area clean, organized, and welcoming.
• Assist with administrative projects that help our sales and operations teams.
• Help create a positive experience for everyone who walks through our doors.

• Naturally enjoys talking with people and making them feel welcome.
• Is dependent, punctual, and takes ownership of their work.
• Has excellent communication and customer service skills.
• Pays close attention to detail, especially when handling customer information and payments.
• Can stay organized while managing multiple priorities.
• Is comfortable using computers, phones, and Microsoft Office.
• Brings a positive attitude and enjoys working as part of a team.

Experience with RFMS flooring software is a plus, but not required—we're happy to train the right person.

• One year or more of receptionist, administrative, or customer service experience.
• Experience handling payments or cash transactions.

• Full-time preferred
• We are willing to discuss a school-hours schedule for an exceptional candidate.

• Competitive pay
• 401(k)
• Health, dental, and vision insurance
• Life insurance
• Paid time off
• Employee discount

We're a family-owned company that believes relationships matter. We work hard, care deeply about our customers, support one another as a team, and take pride in being part of our community. If you're looking for more than just a front desk job—and want to be part of a company where people truly matter,we'd love to meet you.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance