Coordinator, Fitness

Trilogy at Lake Frederick Trilogy® at Lake Frederick:
Shenandoah Lodge & Athletic Club

The  Shenandoah Club  campus includes the Lodge, Athletic Club, and Shoreline Outfitter, and encompasses more than 36,000 square feet of indoor space along with an expansive lakeside veranda and patio beneath. The restaurant, Region’s 117, and the Shenandoah Events Center are open to the public and available for dining reservations and private bookings.

Part Time

$16 per hour

Trilogy at Lake Frederick

The  Shenandoah Club  campus includes the Lodge, Athletic Club, and Shoreline Outfitter, and encompasses more than 36,000 square feet of indoor space along with an expansive lakeside veranda and patio beneath. The restaurant, Region’s 117, and the Shenandoah Events Center are open to the public and available for dining reservations and private bookings.

Located in the heart of Northern Virginia’s famed & majestic Shenandoah Valley

$16 per hour

• New hourly full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following 60 days of full-time employment.
• Full-Time team members are eligible to accrue Paid Time Off (“PTO”) in accordance with the Company policy at a rate of 120 hours per year.
• Full-Time team members are eligible for 7 paid holidays annually.
• Part-Time team members are eligible to accrue Paid Sick Leave in accordance with state guidelines.
• All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 30 days of service.

The Fitness Coordinator assists in the daily operations of the facility, including, greeting and check-in at the front desk, offering exceptional hospitality and customer service, scheduling service appointments, processing payments, articulating service and product knowledge, and ordering and stocking retail merchandise. This position reports to the Wellness Director.

• Ensure the Blue Star Experience for members and guests by modeling and maintaining the standards set in the Blue Star 10 and adhering to Blue Star Resort & Golf (BSRG) and facility policies.
• Operate as part of a team handling daily operations, including opening and closing procedures, facility inspections and stocking, along with communicating facility maintenance needs.
• Welcome and provide a check-in for members and guests at the front desk, providing exceptional customer service and a desire to satisfy all customer inquiries and follow up.
• Provide feedback to managers about customer satisfaction and concerns to improve the overall operations.
• Develop in depth knowledge of all Fitness services and products, with the ability to promote them with enthusiasm to members and guests, and support them in making choices for their wellbeing.
• Manage computer appointment scheduling for spa, salon, and fitness center; work with team members to manage scheduling conflicts or concerns.
• Process spa and fitness charges with proficient cash handling; balance the register at the closing of a shift.
• Work with groups scheduling spa events from initial event booking through the event.
• Monitor and maintain safe and clean work areas, including the front reception area, entrance to the spa, waiting/relaxation lounge, outdoor client areas, and fitness and locker room.
• Report incidents and accidents to the Wellness Director.
• Maintain and upkeep retail area; receive, check-in, price products and restock shelves.
• Implement proper inventory and purchasing procedures, and review weekly reports for retail and services.
• Provide tours of the Fitness center to guests and deliver sales tours to prospective decision makers who can provide business for the Fitness center, as requested.
• Participate in monthly promotions and sales strategies, as assigned.
• Provide administrative assistance, as requested.
• Other duties and responsibilities may be assigned.

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and…