Claims Service Representative – Countryway

POSITION TITLE

Claims Service Representative

Exempt

Annually

Based out of our beautiful West Creek Office located at 12580 West Creek Pkwy Richmond VA 23238

Claims Process and Support Manager

Country way of Virginia Farm Bureau is seeking a Customer Service Representative The CSR handles windshield and towing claims rental cars claim dispatching scheduling and processing salvage vehicles medical bill processing answers telephones assists department with document processing and creation and other duties necessary to serve customers and claimants Position Full Time Salaried opportunity with benefits Plan Location Richmond VA West Creek Campus Office Schedule Monday Friday 800am 430pm schedule supports a 375 hr work week Hybrid schedule is offered after in office 6 month training period is completed

Maintain the glass rental help desk Dispatch claims

Evaluate and determine claim assignments

Insure customers are receiving best possible customer service

Verify and pay towing claims

Set up car rentals with appropriate rental firms and pay rental invoices

Follow up on rental vehicles with appraisers to terminate rentals on expiration date of repairs

Maintain salvage programs and recordprocess salvage titles

Assist entire unit with claim set up payments mailings etcBack up other personnel on all claim types Auto Physical damage Medical Management Liability Property when required

Process all types of claims as required

Serve as a technical resource for other claim department personnel

Process Medical Claims bills and invoices ME MP No FaultPIP etc Process incoming mail and messages

Provide management reports as required

Assist with mail in the unit Answer phones and back up all other representatives

All other duties as assigned by the supervisor

High school diploma or equivalent

Previous claims experience

Previous experience with on line and stand alone computer systems

Proven customer service skills

Dependable

Excellent oral and written communication skills

Strong organizational skills

Strong computer skills Word and Excel High level of initiativemotivation

Excellent attention to detail and time management Able to multi task prioritize and organize with limited supervision

Ability to build rapport quickly

INS Insurance coursesAIC Insurance courses

Previous Country way Claim Experience

At VA Farm Bureau we provide an exceptional benefits package including ongoing job development and support in all roles paid training and continuing education reimbursement medical and dental insurance available on your first day generous employee 401K contribution excellent Paid Time off PTO plan and more

Virginia Farm Bureau Companies provide equal employment opportunity in all aspects of employment without regard to race color national origin religion gender pregnancy age disability orientation or veteran status