Assistant Manager - Sales & Customer Service Focus

Job Description

Assistant Manager - Customer Service & Team Building Focus (Flexible Schedule)

Locations:
Springfield / Lorton

We are seeking a dependable, customer-focused Assistant Manager who enjoys helping people, building strong relationships, and working collaboratively with a team. The ideal candidate is someone who takes pride in providing exceptional service, solving problems, and creating a positive experience for every customer while supporting daily operations.

This is a
flexible schedule position
that requires the ability to work a variety of shifts based on business needs, including occasional weekends. The ideal candidate is adaptable, reliable, and willing to support the team where needed.

Key Customer Service Responsibilities

• Build positive relationships with current and prospective customers.

• Assist customers with their storage needs by providing knowledgeable guidance and personalized solutions.

• Deliver friendly, professional, and consistent customer service.

• Support customers through the rental, renewal, and account management process.

• Address customer questions and concerns with patience, professionalism, and a problem-solving mindset.

• Maintain a welcoming, clean, and organized facility environment.

• Support daily operations and ensure customers receive a positive experience.

• Collaborate with team members and management to create a supportive and productive workplace.

• Communicate effectively with customers, coworkers, and leadership to ensure smooth operations.

What We're Looking For

• Strong customer service and interpersonal skills.

• Excellent communication skills and the ability to build rapport with a variety of people.

• A positive, dependable, and team-oriented attitude.

• Ability to listen, understand customer needs, and provide helpful solutions.

• Strong organizational skills and attention to detail.

• Ability to adapt to changing priorities in a fast-paced environment.

• Comfortable working independently while also contributing to a team environment.

• Leadership potential and willingness to support and encourage coworkers.

• Availability to work a flexible schedule, including weekends as needed.

Ideal Background

Experience in customer service, retail, hospitality, leasing, property management, storage, or other customer-facing roles is highly preferred.

This is an excellent opportunity for a service-oriented professional who enjoys working with people, developing leadership skills, and making a meaningful impact through exceptional customer experiences and strong teamwork.

About Storage Partners, LLC:

We pride ourselves on keeping extremely well-maintained properties - everything from mowed grass, painted curbs and reliable lighting to the overall cleanliness of our facilities. Our clients have the choice between drive-up units, climate-controlled walk-up units and parking spaces, short-term or long-term rentals and on-line or in-person management - all in a safe and secure environment. Founded by two military, law enforcement and firefighter veterans in 2002, Storage Partners, LLC continues to be family owned and operated today.

We empower our employees to take ownership and make decisions to provide a personalized and efficient service to our clients.