Customer Service Representative

We are seeking an experienced and compassionate Full-Time Customer Service Representative (Veterinary Receptionist) to join our veterinary hospital team.

You are the first and last face our clients see. You set a warm, welcoming tone for pets and their owners. This role balances client care with smooth front-desk operations in a fast-paced environment.

• Employment Type:
  
  Full-time
• Benefits:
  Comprehensive benefits package included (medical, dental, vision, 401K (matching), STD, LTD, personal pet discounts, and a great paid time off package)
• Opportunities to grow/advance into other roles within the clinic.

• Client Communication:
  Answer multi-line phones, greet clients warmly, and answer basic questions about our services.
• Scheduling:
  Book appointments, surgeries, and follow-up visits using our scheduling system.
• Medical Records:
  Create, update, and maintain accurate electronic and physical patient records.
• Facility Care:
  Keep the waiting lobby, front desk, and common areas clean, safe, and tidy.
• Billing and Checkout:
  Process payments, explain invoices, and handle check-in/check-out duties.

• Experience:
  
  Minimum of 1 year of customer service (CSR) experience required.
• High school diploma or equivalent.
• Comfort working in a busy environment with animals present.
• Strong attention to detail and basic computer skills.