Registration and Operations Specialist

Position Title:

Registration and Operations Specialist

Piedmont Virginia Community College (PVCC) is a public, open access institution of higher education in the Virginia Community College System whose main campus is located in Charlottesville, Virginia. This is home to the Charlottesville Historic Downtown Mall, The Jefferson School African American Heritage Center, and the John Paul Jones Arena (JPJ). As a comprehensive community college, the College provides quality, accessible, and affordable educational opportunities for the residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa, and Nelson.

PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff, the quality of its programs and services, and the success of its students. PVCC seeks to attract, welcome, and retain individuals who reflect the communities we serve.

Workforce Development

Part–Time wage, non-benefitted, 29 hours per week or less

The Workforce division at Piedmont Virginia Community College is seeking an innovative and collaborative individual to join in this registration and operations position. This individual performs activities that support student registration and the daily operations for the Workforce Development Division.

• Provides front office operations and registration support in the Workforce Development division’s office, which may include receiving visitors by phone or in-person and responding to workforce inquiries, including via email and other digital channels, directing more complex questions to the appropriate persons, and maintaining the organization of the division office’s supplies and equipment.
• Supports the enrollment of students into workforce programs by guiding potential students through the online funding and enrollment process, ensuring proper documentation for funding eligibility, explaining program expectations and requirements, facilitating registration sessions, registering students for classes in WES, and applying payments to classes.
• Ensures the collection of student data to validate funding eligibility and student completion of orientation activities and/or course prerequisites.
• Notifies students of program acceptance, funding award approval, class registration details,  process, campus policies, and technology access.
• Contacts students as necessary for class cancellations for low enrollment, school opening delays, closings, or class scheduling changes.
• Assists with procurement of course materials; preparation of instructor packets; attendance, grade, and course evaluation collection and entry into WES, reporting; daily class administration; inventory of course books and materials for each class; and class schedule distribution to internal stakeholders.
• Works with workforce leadership to assist with issues concerning all instructional programs.
• Coordination and provision of office staffing/coverage, including working consistently, 29 hours a week within the range of Monday-Thursday, 8am-7pm, Friday 8am-5pm.

May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.

• Experience in a customer facing role.
• Effective oral and written communication skills, as well as excellent customer service skills.
• Word processing, spreadsheet, and other software document preparation computer skills.
• Excellent organizational skills and task prioritization skills.
• Ability to work on multiple projects simultaneously. Ability to take direction from multiple individuals.

• Additional education preferably in Administrative Technology, Business, or related field.
• Fluency with current computer software including Word, Excel, and customer relations databases (CRMs).
• Community college or other higher education institution experience.
• Proficiency with WES (Modern Campus), People Soft, or a student information system.
• Experience with student registration, intake, and/or…