Test Proctor

Title: Test Proctor

Agency: Piedmont Virginia Community College

Location: Albemarle - 003

FLSA: Nonexempt

Hiring Range: $16.87/hour

Full Time or Part Time: Part Time

Position Title: Test Proctor

Department: Student Affairs – Testing center

Employment type: Part-time wage, 29 hours or less per week, non-benefitted

Test Proctors in the PVCC Testing Center and Professional Testing and Certification Center (PTCC}) maintain confidentiality and security of all test materials and remain vigilant to the prevention of academic dishonesty. Exhibit excellent customer service skills, working with both students, faculty, staff and community members. Assist students with special accommodations and technology. Demonstrate professionalism and a positive attitude even under stressful conditions.

• Administer a variety of tests: online and paper tests for PVCC and non-PVCC students, credit-by-exams, licensures, and certifications.
• Communicate with faculty and staff to ensure optimum testing conditions.
• Maintain integrity of testing information.
• Follow Testing Center guidelines and procedures accurately.
• Handle day-to-day operations (answer phone calls, manage and maintain emails, and organize incoming material) in a kind and professional manner.
• Foster a warm and welcoming but also watchful environment to deter students from academic dishonesty.
• Attend training sessions as needed.

• Experience in customer-facing roles with a track record of accurately interpreting and resolving customer concerns effectively as evidence in positive feedback from performance evaluations.
• Consistent record of on-time attendance, reliable task completion and trusted access to sensitive information requiring strict confidentiality.
• References/reviews highlight effective teamwork and communication.
• Proficient In Microsoft Office (Word, Excel, Outlook).
• Demonstrated ability to convey information clearly and professionally (verbal and non-verbal; written)
• Successfully managed multiple responsibilities including filing papers/folders under timed deadlines with minimal errors.
• Experience serving customers from a variety of cultural, socioeconomic, or ability backgrounds.

• Previous experience in a testing center environment