Admissions Onboarding Specialist

Position Title

Admissions Onboarding Specialist

Stafford County Center, 10 Center Street, Stafford, VA 22554; or Fredericksburg Area Campus, 10000 Germanna Point Drive, Fredericksburg, VA 22408.

Germanna Community College is seeking two full‑time Admissions Onboarding Specialists within the Office of Enrollment Services. As a frontline representative, the Specialist will serve as a vital resource, advocate, and guide for prospective and current students, providing high‑quality, student‑centered support throughout the admissions, onboarding, enrollment, and registration process.

• Act as the primary point of contact from initial inquiry through successful enrollment, helping students navigate college processes, overcome barriers, and connect with resources.
• Provide proactive outreach, monitor student progress through enrollment milestones, respond to inquiries, and collaborate with Financial Aid, Academic Advising, Testing Services, Student Accounts, Workforce Development, and other campus partners to ensure a seamless student experience.
• Assist students pursuing workforce and credential‑based training opportunities through Lumens/WES or similar platforms, including profile creation, account access, enrollment navigation, course registration support, and connecting students with Workforce Development staff for program‑specific advising, funding opportunities, and credential pathway information.
• Collaborate across campus partners to reduce time from student interest to enrollment.
• Work occasional evenings and weekends to support recruitment, orientation, enrollment, workforce, and community engagement activities.

• Minimum two (2) years’ experience in higher education, admissions, enrollment management, student services, workforce enrollment services, or a related field; or an equivalent combination of education, training, and experience.
• Proven experience advising, onboarding, enrollment, case management, customer support, or student success services in higher education, workforce, or other credentialing environments.
• Experience assisting individuals through complex, multi‑step processes with deadlines and institutional requirements.
• Strong customer service, communication, interpersonal, and relationship‑building skills with diverse populations.
• Proficiency with technology systems, databases, CRM platforms, student information systems, and Microsoft Office.
• Ability to identify barriers, problem‑solve, and connect students with appropriate resources to support successful enrollment.
• Strong organizational skills, accuracy, and ability to meet deadlines in a fast‑paced, student‑focused environment.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive student information.
• Ability to communicate policies, procedures, enrollment requirements, and next steps clearly and student‑friendly.
• Ability to work independently and collaboratively within a student‑centered team.

• Bilingual (Spanish) preferred.
• Experience working in a community college environment.
• Experience using Student Information System (SIS), Navigate, Salesforce, or similar student success technologies.
• Experience using Lumens/WES or similar workforce enrollment platforms.
• Knowledge of admissions, onboarding, registration, financial aid, workforce development, and student support services.
• Experience conducting outreach campaigns and enrollment conversion initiatives with prospective students.
• Experience supporting workforce, continuing education, credential, certification, apprenticeship, or career training programs.
• Experience assisting students with online applications, account activation, identity verification, and enrollment‑related technology systems.
• Knowledge of workforce funding opportunities, Fast Forward programs, or other continuing education funding resources.
• Intermediate Excel and data reporting skills.
• Experience utilising artificial intelligence tools, automation, or emerging technologies to improve student services, communication, and operational efficiency.

Travel between campuses may be required.

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