Program Manager, B2B

Job Description From AI adoption to modern engineering practices, Galvanize enables organizational goals through targeted, measurable training. Through onboarding, reskilling, upskilling, and assessments, we help teams build the right skills at the right time to move business forward. With 27,000,000+ technologists updated at 300+ organizations, we empower learners and leaders across industries to propel their careers and make an impact through tech.

Program Managers are responsible for the successful operation of our deliveries. The Program Managers work closely with the larger enterprise team and classroom students throughout the delivery and, in collaboration with one another, ensure we uphold our contractual obligations to our clients and stakeholders. Our dynamic deliveries are tailored to each client's needs, and our Program Managers work to maintain flexibility while leveraging creativity, organization, and relationship-building to ensure each client’s needs are met.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Help execute delivery of a portfolio of cohort trainings through the full lifecycle (initiation, planning, executing, monitoring & controlling, closing).
• Understand how the program works in detail (even though the subject matter may be technical and possibly unknown to you) and the role of different staff members.
• Monitor attendance and share results with our client stakeholders or take appropriate action with students as necessary.
• Monitor weekly surveys, assessments, retrospectives, and other similar ceremonies as needed, and collect all data into manageable formats.
• Create cohort-specific tooling for each assigned delivery (generate meeting classroom links, set up Teams channels, ensure creation of a dedicated LMS instance with appropriate curriculum resources, support and inform infrastructural resources to ensure student success, etc).
• Onboard students to all Galvanize platforms, facilitate small and large group discussions, and support and message educational plans for students working in an intensive environment.
• Support Cohort Kickoff ceremonies at the start of each delivery; plan and facilitate other touchpoints and ceremonies (demo day, graduation, etc) with students aimed at building and maintaining an inclusive and successful community.
• Execute student-facing communications during student onboarding (before the start of a delivery), and serve as the primary point of contact for students throughout the delivery.
• Keep the classroom running smoothly throughout the delivery through effective communication with instructors and students; tracking student needs and infrastructure supporting their learning.
• Check in with instructors on prep activities to confirm instructional and curriculum preparation is on track.
• Serve as the point person for instructors and students on all issues and risks that present themselves during the course of a delivery. Triage accordingly, working with the Director of Client Solutions Manager to track and resolve all issues and risks.
• Participate in weekly internal coordination meetings between Operations, Academics, and other functions.
• Complete delivery closeout activities, including final reports, student offboarding from all cohort-tooling, and planning/leading capstone and graduation ceremonies at the end of each delivery.
• Collaboratively craft and implement developmentally appropriate and effective remedial solutions to address both technical and non-technical growth needs.
• Deliver (sometimes difficult) feedback to students that improves outcomes and results in positive sentiment.
• Other Duties and Responsibilities as assigned.
• Supervisory Responsibilities:
  
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