Senior Field Service Engineer

Job Title:

Senior Field Service Engineer
Job Category:
Business Development and Marketing
Time Type:
Full time
Minimum Clearance Required to Start:
None
Employee Type:
Regular
Percentage of

Travel Required:

Up to 50%
Type of Travel:
Continental US
* * *

CACI’s Mastodon Design team specializes in rapidly designing and delivering hardware and software solutions to meet urgent mission needs. We focus on field-ready systems where size, weight, power, and packaging are critical. Our expertise spans specialized electronic and mechanical design, embedded and application-level software, reverse engineering and protocol analysis, and RF signals and communications systems.

Mastodon Design is seeking a Senior Field Service Engineer to serve as the primary technical and operational interface between Mastodon and the Army end-user community for a Program of Record (POR) SIGINT/EW system. This role is ideal for a seasoned SIGINT/EW professional who thrives in customer-facing environments and can translate operational needs into actionable engineering and product improvement.

• Serve as the primary customer liaison to the Army end-user community for a SIGINT/EW Program of Record.
• Manage, track, and resolve customer concerns related to system performance, usability, and operational effectiveness.
• Work closely with Program Management and Engineering to identify and drive technical insertion opportunities that enhance mission value.
• Translate operational feedback and mission requirements into clear engineering requirements.
• Maintain responsive communication with internal leadership via mobile phone, text, and email.
• Collaborate with program, product line, and account management teams to identify growth opportunities.
• Develop and maintain relationships with industry partners to support teaming and collaboration opportunities.
• Brief Mastodon's product portfolio to customers and stakeholders at all levels.

Required:

• 10+ years of operational experience with SIGINT/EW systems in an operational environment.
• Bachelor’s degree (BA/BS) or equivalent experience, with 7+ years of related professional work.
• Deep understanding of Electronic Warfare operations across all domains.
• Strong RF fundamentals, including propagation, detectability, and direction finding.
• Proven ability to engage customers, capture requirements, and translate them into engineering solutions.
• Willingness and ability to travel on short notice to support customer engagements and demonstrations.
• Knowledge of foreign military systems and partner force relationships.
• Strong briefing skills, capable of presenting to technical and senior leadership audiences.
• US citizen with ability to obtain TS SCI level clearance

• Active TS/SCI clearance.
• Familiarity with tactical RF communications systems, applications, and wireless networking.
• Exposure to data analytics trends and operational applications.
• Strong interpersonal skills with a passion for relationship-building and knowledge sharing.
• Ability to operate effectively in a fast-paced, high-stakes environment.

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless. So is ours.

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills…