Sales Support Engineer; Process Engineer

Overview

Solenis is a leading global provider of water and hygiene solutions, offering a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and advanced monitoring, control, and delivery systems. Headquartered in Wilmington, Delaware, Solenis operates 78 manufacturing facilities worldwide and employs over 23,000 professionals in 160+ countries.

• Provide on‑site technical support for assigned pulp & paper and industrial accounts.
• Build strong relationships with mill operations, maintenance, and environmental teams.
• Partner with Sales to maintain customer satisfaction, retention, and program value delivery.
• Implement and manage water treatment and process chemical programs (e.g., boilers, cooling, wet end, wastewater).
• Conduct routine system monitoring, sampling, and lab/field testing to ensure program effectiveness.
• Analyze results and make data‑driven adjustments to optimize performance and cost efficiency.
• Diagnose and resolve process, chemical, and equipment‑related issues at customer sites.
• Support root cause analysis and lead corrective action plans in partnership with Sales and plant teams.
• Identify opportunities to improve efficiency, reduce downtime, and enhance system performance.
• Maintain and troubleshoot chemical feed systems, dosing equipment, and monitoring instrumentation.
• Ensure proper calibration, operation, and reliability of all installed systems.
• Support installation and startup of new equipment or program changes.
• Maintain detailed service reports, inventory tracking, and account documentation.
• Communicate findings and recommendations clearly to customers and internal sales teams.
• Support Account Managers by identifying growth opportunities and value‑add solutions within existing accounts.

• Bachelor’s degree in Chemical Engineering, Mechanical Engineering, or a related technical field (preferred).
• 3–5+ years of experience in industrial water treatment, pulp & paper, or related process industries.
• Strong knowledge of chemical treatment programs and plant operations/process systems.
• Hands‑on troubleshooting and field‑service experience preferred.
• Excellent communication skills with the ability to translate technical findings to non‑technical stakeholders.

• Competitive compensation range of $77,270 to $113,322 plus discretionary bonuses.
• Comprehensive benefits package including medical, dental, vision, and 401(k) plan.
• Numerous opportunities for professional growth and development.

Solenis is proud to be an Equal Opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. No discrimination on the basis of disability.