Gaming Attendant

Title: Gaming Attendant

Requisition #: 3247

Location: Henrico, VA, 23228

Property: Roseshire Gaming Parlor

Pay Range: 11.00 + tips

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia:
Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, Roseshire Gaming Parlor, and Virginia Horseplay. CDG is an inclusive and fun place to work, celebrating diversity, learning, evolving and growing. We innovate through mutual respect of ideas and collaboration, building a common language that inspires our team members and propels us toward the achievement of our vision.

Responsible for servicing and building relationships with the guest, paying hand‑pay jackpots, and performing minor repairs on HHR machines.

• Ensure all department paperwork and data entry is completed and entered correctly, including jackpot slips, tax documents, and guest claim forms, with required signatures.
• Maintain the electronic components, systems, and peripherals of HHR machines and perform preventative maintenance during downtime.
• Maintain confidentiality of all privileged information in accordance with company policy and state regulations.
• Know all HHR machines on the gaming floor and determine proper payouts.
• Protect company assets by adhering to policies and state regulatory compliance, including Internal Controls Policies and Procedures, The Responsible Gaming Plan, and Title 31.
• Ensure gaming devices operate properly and call for technical or supervisory assistance when necessary.
• Promote player card usage on the gaming floor.
• Maintain paper levels in all terminals for optimal play.
• Read gaming floor glass and pay table information and recall vital game histories.
• Notify shift supervisor of irregularities in guests’ play.
• Ensure all HHR machines are functioning properly and available for play by guests.
• Be knowledgeable of all basic Virginia Racing Commission rules and regulations.
• Maintain knowledge of company policies to ensure adherence to all safety protocols and procedures.
• Perform other related duties as assigned.

• Excellent verbal and written communication skills.
• Excellent guest service skills in a high‑volume environment (preferred).
• Knowledge of gaming operations, rules, and regulations (preferred).

• High School Diploma or equivalent.
• Six (6) months experience in a related field (preferred).
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

• Required to stand and walk during the shift.
• Frequently required to stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift up to 50 pounds.
• May be required to work long hours, including nights, weekends, and holidays.
• Noise level in the work environment is usually moderate to loud.
• Environment may vary in levels of crowds, noise, flashing lights, and secondhand smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration, building a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Richmond