IAD Customer Service Baggage Drop Agent

Dulles International Airport, VA, United States

We are looking for a reliable Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC) to assist airline passengers by verifying government‑issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

$18.13/hr pay listed is hourly rate or range. Offer may vary based on applicant’s experience, skills, abilities, geographic location, and market data.
Available

Shift: Full Time AM & PM

Location:

Dulles International Airport

• May be required to stand and walk for two‑thirds or more of the work shift.
• May be required to talk, hear, and use hands to handle or feel for two‑thirds or more of the shift.
• May be required to periodically lift 75 pounds or more for up to two‑thirds of the shift.
• Work environment has a moderate noise level.

• Ability to communicate effectively in English.
• Ability to read and interpret documents such as government‑issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal.

• Apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Deal with problems involving several concrete variables in standardized situations.

• Employees must comply with the Company’s uniform and grooming standards and wear their SIDA badge/airport  all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook, including the Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

• Meet and greet airline customers positively and friendly.
• Verify government‑issued photo identification and/or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, quality standards and hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Perform miscellaneous duties as assigned.

• Must be 18 years of age or older.
• No high school diploma, GED, or college degree required.
• Must meet all requirements to receive required airport SIDA badge, and customs seal (if applicable), including successful completion of a background check and ten‑year work history.

• One year of customer service or similar work experience preferred.
• Previous airport, baggage handling, warehouse, or porter experience preferred.

• SSN
• Identification with Current Address (Choose one)
  • State
  • Driver’s License
• Citizenship Verification (Choose one)
  • U.S. Citizens: U.S. Passport or U.S. Birth Certificate/Naturalization
• Foreign Nationals:
  • Green Card or Employment Authorization Document (EAD)
  • EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance completing the employment application, please call 888‑328‑8606.

We will provide you with assistance and determine reasonable accommodation on a case‑by‑case basis.

ABM participates in the U.S. Department of Homeland Security E‑Verify program. E‑Verify is an internet‑based system used to electronically confirm employment eligibility.

ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country.