Parts Advisor

Rygor Heathrow are looking for an experienced and dedicated Parts Advisor to support their growing team and deliver exceptional service to their valued customers. This is a fantastic opportunity for someone passionate about customer care who has a strong understanding of parts operations and brings a commercial mindset to maximise stock control and sales. You’ll play a key role in ensuring the smooth running of the parts department, contributing to both customer satisfaction and business performance.

If you’re ready to take the next step in your career and be part of a dynamic, forward-thinking team, we’d love to hear from you.

• Greeting parts customers on site, making them feel welcome and providing exceptional customer service
• Assisting technicians by looking up parts needed for vehicle repair
• Answering phone calls and assisting walk-ins and wholesale customers with their parts needs
• Stock checking, warehouse keeping, etc
• Tracking and booking in all incoming or outgoing parts for a dealership
• Locating available parts when the dealership is out of stock and thinking outside the box to ensure we keep customer vehicles on the road
• Handling parts payment collection and making sure all parts are billed appropriately
• Packaging and shipping parts back to the manufacturer
• Refer to the parts manual to identify the right part for the make, model, and year of vehicles being serviced

• You have previous working experience as a Parts Advisor or in a parts position within the automotive industry and have strong parts knowledge.
• Thrives in a fast‑paced environment.
• Have exceptional communication skills and love delivering brilliant customer service.
• Retail counter and phone experience desirable.
• You are computer literate and confident using technology.
• Ability to use all appropriate modules of Keyloop/Kerridge.
• An extra day off for your Birthday
• 23 days of annual leave per year PLUS Bank Holidays
• Working for a workplace which champions women.
• Enhanced Maternity and Paternity pay policies and return to work post‑maternity leave policy.
• Access to their wellness programme and Employee Assistance Programmes, including WeCare from Canada Life (EAP and 24HR Online GP access and second Medical Opinion).
• Mental Health First Aiders.
• Reward and recognition programmes, including their annual Rygor Group Awards and opportunities to attend the Rygor Wembley box as a celebration of your hard work and dedication.
• Annual appraisals programme and progression opportunities.
• Manufacturer training and access to their in‑house training.
• Rygor Auto and Rygor Service Solutions are Maintenance Provision Rating Scheme (MPRS) accredited.

42.5 hours - Mon-Friday. Rotating shifts: 6 am‑3 pm / 11 am‑8 pm / 8 am‑5 pm