State Parks - Grayson Highlands State Park - Visitor Service Technician

Public Relations & Marketing Specialist I Closes On: 07/12/2026

Join Our Team at the Virginia Department of Conservation and Recreation!

The Virginia Department of Conservation and Recreation (DCR) is hiring! Join us in preserving what people care about most – access to the outdoors, natural habitats, open spaces, clean water, and safe infrastructure.

Grayson Highlands State Parkis accepting applications for aVisitor Service Technician position.

Job Summary:

The Visitor Service Technician role is vital to supporting park visitation and ensuring the efficient completion of essential customer service duties. The selected individual should be self-motivated and organized to successfully assist park management with administrative and retail functions. This provides office support servicesandcoverage at theparkoffice, gift shops, and contact station.

Key

Duties and Responsibilities:

• Deliver high-quality customer service and communicate effectively with guests via phone, email, and in-person.
• Perform clerical duties, including operation of computers, cash registers, copiers, and handheld radios.
• Provide information for park visitors, including detailed information on campsites, park fees, directions, pricing, annual passes, trail information, park educational programs, and local area information.
• Perform generalofficeadministration duties as assigned; ensure workspace, front desk, and other customer contact areas are neat and clean; and serve as support staff for park leadership.
• Work independently and efficiently while handling multiple tasks.
• Provides coverage at the park’s contact station, parkoffice, and retail locations as needed.
• Assist theOffice
  
  Manager and theOffice Manager Assistant with  the retail merchandising program, including receiving, processing, distributing, and inventorying merchandise for resale.
• Work a variety of shifts. Weekends and holidays are required.

Minimum Qualifications:

• Prior knowledge and experience in retail management and cash management procedures.
• Must be able to adapt quickly to changing priorities, handle multiple tasks, and prioritize work to meet deadlines.
• Working knowledge of computers and Microsoft Officeor similarofficeapplications required.
• Experience using a cash register.
• Ability to maintain a positive attitude and work well with park staff, support organizations, and the public.
• Must possess a valid Driver’s License.

Additional Considerations:

• General knowledge of park operations and local attractions preferred.
• Experience providing administrative support and knowledge of the park is desirable.
• Prior experience in customer service, park setting, or related field is desirable, but not required.
• Strong problem-solving skills and the ability to troubleshoot technical issues.

Special Instructions:

• Background Check:
  
  Employment in all Virginia State Parks positions is contingent upon satisfactory completion of a criminal history background check.
• Employment Eligibility:
  
  Selected candidates must complete the I-9 Employment Eligibility Verification Form. DCR participates in E-Verify.
• Driver’s License Requirement:
  
  A valid State Driver's License is required if operating a state or personal vehicle for agency business.
• Work Requirements:
  
  Wage/seasonal positions are not eligible for benefits and are limited to 1,500 hours from May 1 to April 30.

Minorities, individuals with disabilities, veterans, and people with National Park or Federal experience are encouraged to apply. EEO/AA/TT