Guest service agent

guest service agent

• Location Halifax , NS B3J 3N9
• Work location On site
• Salary $ 19.69 HOUR hourly / 32 to 40 hours per week
• Terms of employment Permanent employment Full time
• Morning, Day, Evening, Weekend
• Starts as soon as possible
• Benefits:
  
  Health benefits, Financial benefits, Long term benefits, Other benefits
• vacancies 2 vacancies
• Source Job Bank #3665895

• Halifax, NS

English

• No degree, certificate or diploma

1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

• Hotel, motel, resort

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

• Word processing software
• Computerized bookkeeping system
• Central reservation system (CRS)
• Spreadsheet
• Internet

• Criminal record check

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

• Client focus
• Dependability
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Resourcefulness

• Dental plan
• Disability benefits
• Health care plan
• Paramedical services coverage
• Vision care benefits

• Group insurance benefits
• Registered Retirement Savings Plan (RRSP)

• Long-term care insurance

• Other benefits
• Team building opportunities
• Parking available

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

• Participates in a government or community program or initiative that supports newcomers and/or refugees
• Does not require Canadian work experience

Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.

This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada
. The employer will not respond to your application.

• Accommodation and food services
• 2job postings advertised
• Large business(between 100 and 500 employees)