Special Loans Analyst II; Arms​/SCRA​/Payoffs

POSITION OVERVIEW:

The Special Loans Analyst II (Arms/SCRA/Payoffs) will be responsible for the processing activities related to Special Loan functions including but not limited to: FEMA disaster management, ARMs, Charge-offs, SCRA monitoring, Payoffs and Reinstatements, Buydowns and other consumer products. They will work with all Servicing departments to establish a net-new mortgage servicer. This role involves ensuring compliance with regulatory requirements and executing Special Loans policies and procedures effectively.

This position plays a critical role in supporting borrowers through various loan statuses and requests, ensuring they maintain good loan standing and receive precise and reliable information.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Ensures all loan statuses and borrower requests comply with company policies, investor guidelines, and regulatory requirements.
• Ensures accurate and timely documentation and reporting of loan statuses and actions.
• Ensures a customer-centric approach.
• Collaborates in the resolution of escalated customer issues and complaints received.
• Promotes a culture of empathy and understanding in dealing with distressed borrowers.
• Assists in the design and build of the Special Loans ecosystem.
• Executes Special Loans policies and procedures effectively and provides feedback to management in relation to them, as needed.
• Ensures compliance with State, Federal, Regulatory, and Investor Requirements and guidelines, maintains up-to-date knowledge of internal policies and procedures, and understands how requirement changes affect the operation.
• Collaborates with risk management and compliance teams to ensure adherence to internal controls and regulatory standards.
• Stays updated on industry trends, regulatory changes, and best practices within the Special Loans functions and continuously evaluates and improves processes to enhance efficiency and effectiveness.
• Other projects and assignments as needed.

QUALIFICATIONS AND

EXPERIENCE:

• The Ideal candidate will have 1-2 years of previous experience with knowledge of Special Loans activities principles and regulatory requirements.
• Demonstrates a deep understanding of FNMA, FHLMC, FHA, VA, USDA guidelines.
• Ability to have a cross-functional impact across the servicing operation.
• Highly organized, reliable, and results-driven.
• Ability to hustle, willingness to learn, and adapt quickly to working in a fast-paced, fluid environment.
• Excellent communication skills both written and verbal.
• Ability to engage with peers and stakeholders effectively to achieve goals and objectives.
• Ability to work independently and as a member of a high performing team.
• Commitment to excellence, integrity and extraordinary standards.

SUPERVISORY RESPONSIBILITIES:

Direct Reports:
None

PHYSICAL and

ENVIRONMENTAL CONDITIONS:

This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required.

COMPENSATION:

Non-Exempt hourly range of $31.25/hour - $33.65/hour (Salary equivalent: $65,000 - $70,000). Factors that affect salary may include Mortgage Servicing, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customers, and education.