Card Support Specialist

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5 days ago Requisition

Salary Range: $20.00 to $26.00 Hourly

At North Ridge Community Credit Union, we live by our Core

Purpose:

To support the people in our communities, to encourage their learning and understanding of their unique financial situations, and to provide tools for our members to reach their dreams.

Are You the Accounting Leader We’re Looking For?

You’re organized, detail‑oriented, and enjoy helping people navigate the everyday details of their finances. You take pride in accuracy, follow‑through, and providing clear answers when members need support. You understand that card services are a critical part of a member’s financial life, and you’re motivated by the opportunity to protect members while delivering reliable, friendly service.

At North Ridge Community Credit Union, We’re more than a financial institution; we’re a community partner. Our mission is to uplift the people we serve by helping them understand their unique financial situations and empowering them with the tools to achieve their dreams. Everything we do is rooted in service, education, and trust.

As our Card Services Specialist
, you’ll provide essential operational and member support related to debit, credit, and ATM cards. Your work ensures card transactions are handled accurately, disputes are resolved correctly, and members feel supported and secure.

What You’ll Do:

• Resolve member inquiries related to card transactions, account statements, disputes, rewards programs, and card management.
• Process credit card loan adjustments in accordance with policies and regulations, including annual reviews, rate or limit changes, and other modifications.
• Handle all debit, credit, and ATM disputes, including fraud research, provisional credits, chargebacks, write-offs, insurance claims, and record keeping; prepare monthly write-off reports.
• Monitor credit and debit card fraud cases and support members through resolution, document activity and track trends.
• Administer rewards program, including processing redemption requests, tracking performance, and suggesting enhancements based on industry trends.
• Monitor and maintain card stock and supplies, coordinating with vendors to ensure adequate inventory and quality service.
• Support program changes or enhancements, ensuring accurate implementation and minimal disruption.
• Maintain up-to-date knowledge of credit union policies, procedures, and applicable Federal and State regulations; ensure compliance with network regulations and chargeback rights. Follows all BSA policy and procedures including the completion of annual BSA training.

What Success Looks Like:

• Members receive timely, accurate assistance with card‑related questions and issues.
• Disputes and fraud cases are processed correctly, documented thoroughly, and completed within required timelines.
• Required reporting completed on time with consistent accuracy.
• The card rewards program is administered smoothly and contributes to positive member experiences.
• Policies, procedures, and regulatory requirements are followed consistently.

What You Bring:

• Experience:
  
  2–3 years in card services, banking operations, or a related financial services role.
• Education:
  
  High school diploma required; associate degree or certifications in banking related roles preferred.
• Strong attention to detail and organizational skills.
• Clear communication and strong problem‑solving skills.
• Commitment to accuracy, confidentiality, and member service.

Physical & Work Environment:

• Ability to work in a stationary position for most of the day.
• Ability to lift up to 20 lbs, with or without accommodation.
• Office setting with occasional travel for training or meetings.

Why North Ridge?

We’re more than a credit union, we’re part of the community. Our Core Values guide everything we do:

• Relationships: We care about you.
• Integrity: We do what’s right.
• Advocacy: We work on your behalf.

Ready to help shape the future of financial wellness in our communities?
Apply today and help our Members reach their dreams.