Credit & Collections Analyst

Med Certs – a Stride Inc. company – is a national online training provider dedicated to strengthening the workforce through innovative eLearning solutions. The role is responsible for student loan verifications and collections activities, including validating loan amounts, reconciling balances, and monitoring overdue accounts for B2B and Workforce partners.

• Oversee new student payment plan program
• Manage invoicing, cash application, and the reconciliation of customer balances between multiple systems
• Monitor aged accounts receivables and identify overdue accounts for B2B and Workforce partners
• Conduct professionally handled collection of aged accounts receivables via telephone and e‑mail
• Collect delinquent accounts in accordance with collection policies maintaining compliance with state and federal Fair Debt Collection Practices
• Maintain current knowledge of regulations, industry trends, and economic conditions that may affect collections
• Maintain accurate accounts receivable call histories
• Conduct payment reconciliation on accounts as needed
• Assist the A/R Manager in the ongoing process aimed towards increasing cash collections and reducing DSO

• Minimum of 3 years of collection experience required
• Broad knowledge of collection policies and procedures and the Fair Debt Collection Practices Act (FDCPA) and the Fair Credit Reporting Act (FCRA)
• Strong interpersonal and communication skills
• Excellent negotiation skills
• Proficient in Excel and Microsoft Office Applications
• Hands‑on experience with Net Suite and Salesforce preferred
• Ability to work in a team‑based environment, but also be a self‑starter and work independently on assignments
• Adequately handle multiple demands calmly and effectively, while maintaining attention to detail and follow through

This is a remote‑based position. Work will be completed during normal business hours.

Hourly range is $23.40 to $27.50. Compensation may vary based on location, experience, and other factors. Eligible employees may receive a robust benefits package including health benefits, retirement contributions, and paid time off.

Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law.

All employment is “at‑will” as governed by the law of the state where the employee works.