Director, Loan Program Management

Overview

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey, help them plan their higher education, finish successfully, and prepare for life after school.

As a Director of Loan Program Management, you will apply your strategic and analytical skills to major company challenges. You will work with top team members to develop and test strategies that impact every area of the business in a collaborative environment that values your insight, encourages digging in, and rewards innovative thinking.

• Oversee monitoring and compliance processes for loans serviced and managed, ensuring strict adherence to credit‑related terms and conditions.
• Coordinate the development and implementation of credit procedures to maintain alignment with regulatory and contractual requirements.
• Support the creation and maintenance of analytical dashboards that track credit performance and portfolio risk metrics.
• Facilitate forecasting of credit portfolio performance, leveraging historical credit data and professional judgment to anticipate trends and outcomes.
• Guide scenario analysis to assess potential outcomes and credit risks associated with loan portfolio management.
• Support the maintenance of credit algorithms and models for identifying loans with differentiated performance, ensuring alignment with portfolio strategy and risk appetite.
• Provide recommendations on changes to credit criteria and thresholds to senior management, grounded in portfolio analytics and market conditions.
• Supervise the execution of ad‑hoc credit data analyses to inform portfolio management decisions and portfolio optimization.
• Ensure timely delivery of regular and ad‑hoc credit reports and presentations for senior management, with a focus on portfolio performance, compliance, and risk insights.
• Collaborate with cross‑functional teams on related initiatives.
• Perform other responsibilities as assigned.

• Strategic leadership
  :
  Drive analytical and data‑based approach to develop business strategies that will drive growth, inform core decisions, and drive success for Sallie Mae.
• Teamwork
  :
  Lead and mentor a team of analysts to solve business problems.
• Execution
  :
  Ensure delivery of business intent, build and evaluate business requirements to drive flawless execution of credit and product strategy. Lead multiple projects and programs concurrently.
• Partnership
  :
  Collaborate effectively with colleagues across Sallie Mae to drive improvement in quality, volume, and service.
• Analytical Problem Solving
  :
  Proven track record of decision making and problem solving based on analytics; conceptual thinking complemented by strong quantitative orientation.
• Strong business judgment, leadership and integrity
  :
  Tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Strong communication skills
  :
  Impeccable written and oral communications, strategic influencing, and the ability to drive agreement through intellect, interpersonal and negotiation skills.

• Bachelor’s Degree in a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.

• Master’s Degree in Business or a quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering.
• 8+ years of experience in analysis.
• 4+ years of experience in financial services.
• 2+ years of experience in consulting.
• 3+ years of experience in people management.

• Competitive base salaries.
• Bonus incentives.
• Generous PTO, floating holidays, and 12 federal holidays observed.
• Support for financial‑well‑being and retirement: 401(k) with employer match.
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance, and more.
• Employer‑paid short‑term/long‑term disability and basic life insurance.
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs.
• Free access to on‑site staffed fitness centers in Delaware and gym subsidy for locations outside Delaware.
• Confidential counseling support (EAP), health…