Student Account Specialist

Student Account Specialist

Virginia Highlands Community College (VHCC) serves students in the Appalachian region. The Student Account Specialist is a key member of the Business Office, responsible for managing student funds, financial aid processing, third-party billing, and reporting student financial transactions while providing excellent customer service to students, staff, and other parties.

Applicants with disabilities are encouraged to apply through the Commonwealth’s Alternative Hiring Process (AHP) provided by the Department for Aging & Rehabilitative Services or the Department for the Blind & Vision Impaired. This is an on-site position.

• Deliver exceptional customer service and maintain accurate student account records.
• Manage student account transactions, including processing tuition, fees, payments, and financial aid disbursements.
• Process revenue and receivable transactions in accordance with Commonwealth of Virginia and VHCC policies.
• Coordinate with Financial Aid staff each semester to process aid payments and maintain student invoices.
• Collect, process, and balance State and Federal funds and ensure accurate posting to appropriate accounts.
• Handle all financial aid processing, sponsor invoicing, and application of payments including Chapters 31 & 33.
• Reconcile financial aid, third-party billing, and general accounting transactions; investigate variances and resolve discrepancies.
• Collaborate with Nelnet on student loan servicing, payment plans, and posting of payments.
• Answer direct phone calls and communicate with internal and external customers regarding financial processes.
• Assist students with inquiries related to tuition, billing, and payments.
• Provide backup coverage for the business office cashier and support daily operations.

• Demonstrated ability to research, analyze, reconcile, and evaluate financial and operational data.
• Experience in reconciling financial transactions and ensuring data integrity across student information systems.
• Advanced computer skills, including Microsoft Office Suite (Excel, Word, Outlook).
• Proficiency in cash handling, basic math, and data processing.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking skills to manage competing priorities.
• Preferred:
  Associate’s degree in a related field or equivalent work experience.

Operation of a State Vehicle:
Yes

Supervises Employees:
No

Required Travel:
None

The Virginia Community College System (VCCS) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, political affiliation, veteran status, sexual orientation, gender identity or other non‑merit factors.

The Virginia Community College System (VCCS) is an Equal Employment Opportunity employer and complies with the Americans with Disabilities Acts (ADA and ADAAA), to provide reasonable accommodation to applicants in need of access to the application, interviewing, and selection processes when requested.

VCCS uses E-Verify to check employee eligibility to work in the United States. Applicants will be required to complete an I‑9 form and provide documentation of identity for employment purposes.