Recovery Account Manager

Overview

The Recovery Account Manager is primarily responsible for the assignment and follow-up of charged-off accounts to the outside Attorney Network. Prepare legal documents to assist the Attorney in the legal process of obtaining judgment followed by garnishment. Perform skip-tracing as needed to assure proper service and employment for the garnishment. They should do this while representing C&F Finance Company in a professional and positive manner and ensuring that all applicable laws and regulations are complied with.

• Actively pursue a team environment focused on the achievement of goals, high quality standards and high performance set by the company and department.
• Assist in training and development of new team members.
• Support company and department initiatives.
• Be motivated for the successful accomplishment of the assigned team’s quality standards and goals.
• Contact customers by phone and letter regarding payment on accounts.
• Understand and effectively apply C&F Finance Company’s collection philosophy as reflected in the Collections Manual.
• Demonstrate complete knowledge and successfully passing the annual testing of Collections Manual policies and procedures.
• Review all charge offs and determine best collection action to follow.
• Demonstrate knowledge of FDCPA and related laws in all states that C&F does business in and be able to apply it successfully.
• Call customers on delinquent accounts and secure “Promise to Pay” or payment on the account to keep the account current.
• Follow daily work structure and clearing of SCBL.
• Send settlement and payment letters and follow up on responses received.
• Refer accounts for legal action or collection agencies accordingly.
• Perform skip-tracing tasks in order to make contact with our customer or locate assets.
• Read, interpret and apply laws, rules, regulations, policies and or procedures.
• Process check by phone and or ACH requests accurately.
• Locate unrecovered vehicles by utilizing optimum skip tracing techniques.
• Locate assets for legal procedures.
• Assign qualified charged-off accounts to appropriate Attorney for legal action.
• Send Attorney packet with all relative information needed to file suit.
• Arrange for a witness as needed.
• Follow up with assigned attorneys for updates and status reports to determine the next course of action.
• Act as a liaison between out of state Attorney’s and C&F.
• Follow-up on court cases via the internet, attorney, or calling the appropriate court
• (Garnishments only
  - Back up for Legal Admin).
• Make recommendations to litigate as needed.
• Meet monthly individual goals as set by the Department Manager.
• Handle judgment received from the Recovery Legal Admin.
• Perform weekly filing.
• Follow daily work structure.
• Properly document all conversations with the customer in the Megasys system.
• Follow up on promises to pay and properly document in system.
• Maintain and update account information: changes to name, address, phone #, etc.
• Stayed logged into Finesse and handle all incoming calls.
• Understanding of all audits and reviews to correct deficiencies or to apply changes or recommendations.
• Knowledge, understanding and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection and finance industry.
• Knowledge, understanding and compliance with C&F policies and procedures.
• Perform other duties as assigned.
• Must be able to work a flexible schedule to include rotating weeknights, weekends, and holidays as business dictates.
• Must be able to follow the attendance requirements for the position.

Knowledge:

One to two years of previous collections experience in banking, auto collections and special finance required. Experience and a level of proficiency with Microsoft Office (Outlook, Word, Excel and Power Point) required. Proficient computer skills and typing skills.

Skills:

Excellent communication, interpersonal, organizational, and PC skills are required. Strong intuitive, analytical, problem solving and organizational skills are essential. Must possess a strong attention to detail. Highly motivated. Excellent phone skills. Excellent oral and written communications skills. Individual must be a team…