Branch Manager - Virginia, MN

Job Overview

Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values. The primary duty of this role is to lead and manage one or more branches to meet performance goals and ensure compliance with all banking laws and regulations.

• Coach, develop, mentor, and train team members.
• Exercise independent judgement and discretion in performing duties.
• Utilize effective communication and critical thinking to identify financial resources for customers.
• Provide direction and recommendations to appropriate products and services.
• Promote U.S. Bank products and services within the local market/community.
• Lead and maintain high standards for customer experience.

• Adaptive Coaching – tailor coaching style to individual employee needs.
• Conflict Resolution – use logic and de‑escalation techniques to solve problems.
• Accountability – take ownership of decisions and deliver on commitments.
• Influence – persuade and inspire employees and customers to support initiatives.
• Critical Thinking – analyze information, question assumptions, and evaluate alternatives.
• Priority Setting – focus on critical tasks to achieve business objectives.
• Relationship Management – build positive connections through listening and communication.
• Business Insights – stay current on industry trends and policies.

• Bachelor’s degree or equivalent work experience.
• One to two years of experience in sales, retail management, or banking.

• Product and regulatory knowledge related to banking services.
• Understanding of retail product philosophy, policies, procedures, and systems.
• Knowledge of teller and platform functions, including transaction processing and account opening.
• Analytical skills for evaluating credit requests and budget preparation.
• Interpersonal communication, leadership, and relationship management experience.
• Problem‑solving ability with minimal guidance.
• Successful track record in a retail sales environment.
• Working knowledge of employment practices, including rewards and recognition.

Position requires National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z. A criminal background and credit check are part of the registration process. Failure to meet or maintain NMLS requirements may result in rescission of the offer or termination of employment.

Pay Range: $70,560.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E‑Verify program in all facilities located in the United States and certain U.S. territories. The E‑Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.