Assistant Manager, Student Accounts

Posting Details

Posting Details

Working Title

Assistant Manager, Student Accounts

Position Number

01371A

Department

FINANCE OFFICE

Location

Norfolk, VA

Type of Position

Classified

Type of Job

Full Time

EEO Category

B Professionals

Job Description

Supervise the student account collections, third-party contracts, and billing functions and ensure all established goals are met. Collaborate with collection agencies, manage the third-party billing process, and ensure quality control. Track receivables and related metrics. Ensure the collection of delinquent receivables in accordance with Commonwealth of Virginia code and the Department of Accounts – Commonwealth Accounting Policies and Procedures ( CAAP ) guidelines, federal law, and University policies.

Provide guidance to other University departments on collection procedures. Supervise staff and provide continued training to promote professional growth, accurate processing, and excellent customer service. Identify and implement best practices and process improvements

Type of Recruitment Knowledge, skills and abilities

• Working knowledge of the Fair Debt Collection Practices Act ( FDCPA ), Family Educational Rights and Privacy Act ( FERPA ) and account receivable applications.
• Working knowledge of state and federal regulations concerning delinquent accounts and collection laws.
• Working knowledge of effective collection techniques and the ability to apply those techniques to collection of accounts.
• Proficiency with Microsoft Office applications, especially Excel.
• Ability to compile complex data in a clear and concise manner.
• Strong problem solving and analytical skills and ability to implement remedies as needed.
• Excellent interpersonal skills.
• Excellent written and oral communication skills and the ability to communicate complex material.
• Excellent organizational and time-management skills including the ability to successfully prioritize and manage multiple tasks as well as meeting critical deadlines.
• Ability to analyze, interpret and implement federal, state and/or University regulations, policies, and procedures.
• Some knowledge of Generally Accepted Accounting Principles.
• Ability to analyze and interpret contracts.
• Ability to exercise sound judgment.
• Ability to effectively supervise staff.

Special licenses, registration or certification

None

Education or training

None

Level and type of experience

Some supervisory experience or equivalent experience in collections or accounts receivable. Some experience in financial reporting. Some experience in transactional accounting processes and reporting.

Additional Considerations (supplemental knowledge, skills, abilities, education, experience, licensure, certification)

• Considerable experience in Banner.
• Considerable knowledge of Financial Aid, Student Services, Student Accounts and collections, or related background.
• Considerable knowledge in Accounting, Finance, Business Administration, or an equivalent combination of education and/or experience.
• Some Not-for-profit or government accounting experience preferred.

Conditions of Employment

This is an open until filled recruitment. This recruitment may close after the five-day required posting period when a suitable pool of applicants has been generated. This position is required to complete a Statement of Personal Economic Interest upon hire in accordance with the Code of Virginia.

Annual Salary/Hourly Rate

Salary commensurate with education and experience

Posting Detail Information Job

Requisition Number

S03183

Job Open To

General Public

Open Date

01/12/2026

Close Date Open Until Filled

Yes

Special Instructions Summary

N/A

Criminal Background Check

The final candidate is required to complete a criminal history check.

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It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age,…