Communications Officer

Overview

The City of Roanoke is seeking 911 Communications Officer candidates to dispatch police, fire, rescue and public works equipment and personnel in response to emergency situations and disseminate information to the public and emergency services personnel. This is a fast-paced, 24/7 operation which requires availability to work any shift, including weekends, holidays and overtime when needed. This is a non-exempt position.

• Receive complaints in person or by phone and elicit appropriate information to ensure a timely response.
• Receive and transmit messages by radio and maintain a radio log on shift work.
• Monitor teletype traffic, send teletype messages, and maintain teletype log.
• Receive accident and ambulance calls and dispatch City vehicles and personnel where and when needed.
• Take telephone calls concerning complaints, pass information to appropriate units, and make records of calls.
• Maintain status boards relative to availability of emergency service units.
• Receive and disseminate information through a data terminal linked to the Virginia Crime Information Network.
• May provide assistance in operating procedures and practices to new employees in an on-the-job training situation.
• Dispatches and monitors pursuant to the Emergency Medical Services System.

• Education and/or
  
  Experience:
  
  High school diploma or general education degree (GED) supplemented by continuing education with some computer classes.
• Language:
  Bilingual (Spanish/English) encouraged to apply.
• Certificates, Licenses, Registrations:
  Must have police security clearance.
• Reasoning Ability:
  Ability to apply common sense understanding to carry out instructions and deal with problems involving several concrete variables in standardized situations.
• Physical Demands:
  Regularly sit, use hands, talk or hear; occasionally stand and walk; may lift and/or move up to 10 pounds; ability to adjust focus.
• Work Environment:
  Description of work environment as applicable to the role; reasonable accommodations available.

• Typing Practice Test and E-911 Hiring Process documents may be required.
• The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.
• Any stated benefits, pay, or plan details are subject to change and are not guaranteed by this description.

Job code: EX-C6B84964 | Job type:
Full-time |

Location:

City of Roanoke