Early Resolution Officer

Closing Date: 08-Jul-26 (Applications are accepted until 11:59 PM Atlantic Time)

The Ombudsman is an independent Officer of the Nova Scotia Legislature who has responsibility for overseeing provincial and municipal government organizations. The Office the Ombudsman reviews complaints about provincial government departments, agencies, boards, corporations and commissions, as well as municipalities. This includes attempting resolution and conducting investigations, resulting in findings and recommendations aimed at improving government administration and public policy. The Office handles more than 2,500 complaints per year.

The Office of the Ombudsman is also responsible for assessing and investigating disclosures of wrongdoing under the Public Interest Disclosure of Wrongdoing Act and making a determination on allegations of harassment under the House of Assembly Policy on the Prevention and Resolution of Harassment in the Workplace.

The Early Resolution Officer (ERO) is an integral component to the effective operation of the investigative team which provides independent, impartial, and confidential complaint resolution. The ERO operates within the boundaries of the delegated authority given by the Ombudsman. The ERO is responsible for intake, assessing complaint jurisdiction, referring complainants to available review and appeal mechanisms, identifying matters involving administrative fairness for potential investigation, systemic issues, and conducting Early Resolution investigations.

The ERO works with both the complainant and public sector entities involved to encourage resolution and will escal…

The ERO must be knowledgeable about the Ombudsman Act and Regulations, the Public Interest Disclosure of Wrongdoing Act and Regulations, the House of Assembly Policy on the Prevention and Resolution of Harassment in the Workplace, and maintain up-to-date knowledge of government services, legislation, regulations, policies, appeal processes, and procedures of the provincial and municipal governments.

Applicants must clearly demonstrate in their cover letter and/or resume the following qualifications to be given consideration:

• University degree, or the equivalent in related experience is required. Preference will be given to candidates with a Bachelor’s degree in a social science field (e.g. psychology, social work).
• Demonstrated research and analytical skills, conflict resolution experience, and experience interpreting legislation, regulations, policies, and procedures are also required.
• Candidates must demonstrate a high degree of initiative, sound judgment, and professionalism.
• Must have excellent interpersonal and communication skills, both oral and written, and the ability to view matters objectively, thoroughly, and efficiently.
• Knowledge and experience conducting interviews, note taking, and report writing are essential.
• Ability to interact with people of diverse backgrounds and life experiences.
• Experience with developing and conducting presentations.
• Proficiency in verbal and written communication in French is considered an asset.

The following competencies are required:
Conceptual thinking, strategic orientation, outcome focus, initiative, effective interactive communication, partnering and relationship building, intercultural & diversity proficiency,

We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

The Government of Nova Scotia offers its employees a wide range of benefits such as a Defined Benefit Pension Plan, Health, Dental, Life Insurance, General illness, Short and Long Term Disability, Vacation and Employee and Family Assistance Programs. For information on all our Benefit program offerings, :
Benefits for government employees.

B ased in Halifax. Work is conducted…