Program Analyst I

Position Overview

The Program Analyst I is a professional analytical position within the Policy & Quality function that supports the development, implementation, interpretation, and revision of Program policies, procedures, and operational guidance. Working under the general direction of senior Policy staff, the Program Analyst conducts policy and legislative research, analyzes operational issues, develops recommendations, drafts policy documents, coordinates policy implementation activities across the organization, and supports family engagement in the policy process.

The Program Analyst I is expected to exercise sound professional judgment and work with increasing independence while recognizing when collaboration, consultation, or escalation to senior Policy staff is appropriate. The position independently manages assigned work within established policy frameworks while partnering with Senior Program Analysts on more complex, cross-functional, or precedent-setting issues requiring broader organizational judgment.

This position serves as a key analytical resource supporting consistent policy implementation, organizational learning, and continuous maturation of the Program's policy infrastructure.

• Conduct research on statutes, regulations, administrative rules, legislative proposals, and policy issues affecting the Program.

• Research comparable public benefit programs, healthcare organizations, and best practices to inform policy development.

• Analyze information from multiple sources and prepare issue briefs, research summaries, comparison tables, background memoranda, and recommendations.

• Develop, revise, andmaintainpolicies, procedures, operational guidance, and related documentation for assigned policy areas under the general direction of senior Policy staff.

• Assistin evaluating the operational impacts and feasibility of proposed policy or legislative changes.

• Research routine and moderately complex policy interpretation questions and prepare recommendations for review, consultation, or approval as appropriate.

• Support implementation of newly adopted policies through development of implementation plans, guidance documents, job aids, decision tools, and supporting resources.

• Coordinate policy review cycles andmaintainpolicy implementation timelines.

• Assist with developing content for policy related meetings,logistics, meeting management, and documentation including meeting minutes.

• Maintain the Program's centralized inventory of policies, procedures, guidance documents, and implementation status.

• Track policy ideas, operational issues, implementation activities, and emerging policy needs.

• Monitor implementation progress andidentifyissues requiring consultation or escalation.

• Assist with development and maintenance of standard operating procedures supporting consistent implementation.

• Monitor legislative and regulatory activity affecting the Program.

• Track legislative proposals, regulatory deadlines, and implementation requirements.

• Prepare legislative summaries, background materials, implementation trackers, meeting minutes, and supporting documentation.

• Assist with preparation of regulatory materials and documentation supporting administrative rule making activities.

• Maintain legislative histories and reference materials for future policy development.

• Serve as an analytical resource for assigned policy areas by researching operational questions and developing guidance consistent with established Program policies.

• Collaborate with operational departments toidentifyimplementation challenges and recommend policy clarifications.

• Develop FAQs, reference materials, and implementation tools to promote consistent application of Program policies.

• Document recurring operational issues andidentifytrends requiring policy clarification or revision.

• Maintain departmental repositories of policy interpretations, guidance documents, and organizational knowledge.

• Coordinate assigned policy implementation activities across operational departments.

• Track action items, implementation milestones, and follow-up activities associated with policy initiatives.

• Coordinate policy review meetings and document key decisions and action items.

• Collaborate with Case Management, Benefits, Finance, Quality, Data, and Executive Leadership to support policy implementation.

• Assist with preparation of executive briefings, Board materials, presentations, and other supporting documentation.

• Maintain organized policy files,implementation documentation, legislative analyses, and historical reference materials.

• Support document version control and policy lifecycle management.

• Organize departmental resources to promote consistency, continuity, and efficient retrieval of information.

• Contribute to the development of departmental tools, templates, and…