Patient Access Supervisor - Ambulatory

Overview

The Patient Access Supervisor manages and provides operational oversight to the department/business functions of assigned area or in multiple clinic/geographic locations to ensure efficient and effective operations. This may include a combination of some or all the following: reception; insurance verification; patient scheduling; patient registration; and co-pay/co-insurance collection.

• Supervises assigned staff and daily operations of area(s) and evaluates performance.
• Coordinates and delegates daily work assignments.
• Monitors workflow and makes alterations, as needed.
• Serves as contact and liaison with other departments.
• Identifies and implements process change to improve patient services and staff productivity.
• Partners with management to address issues that require immediate attention, i.e. policies violations, conflicts of a sensitive nature or that would be considered unusual in nature.
• Job duties may include the access to and/or contact with medications and related supplies.

• Hires, trains, and mentors assigned staff.
• Approves/denies leave request.
• Evaluates performance of all FTEs.
• Participates in disciplinary actions.
• Manage/oversee other areas in the absence of the Manager.
• Keeps employees abreast of priorities, Activities and procedural/policies changes.
• Implements, enhances, and monitors on-going initiatives designed to reduce errors and improve patient services.
• Analyzes policies, procedures, and workflow/processes and makes appropriate recommendations for changes.

• One (1) or more years of previous supervisor/management experience.
• 2 years of previous patient scheduling/registration work experience in a healthcare setting (e.g. academic medical center, doctor's office, medical practice, etc.).
• Experience with medical terminology, medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, appointment scheduling and medical coding requirements.
• Previous experience with Microsoft Office applications (at the intermediate level) and e-mail/calendaring.

• Associates Degree in Healthcare Administration, Business Administration, Finance, Accounting, or closely related field from an accredited institution or additional 4 years of work experience may be considered in lieu of education.

• Completion of medical terminology and/or other healthcare related courses.
• Bachelor's Degree in Business, Accounting or closely related field from an accredited program.

Depending on area of assignment, must be flexible to work off-shifts and weekends as needed based on operational needs.

May be considered part of essential staffing, depending on the assigned area.

Age Specific groups served: N/A

• Physical:
  Lifting less than 20 lbs.
• Activities:
  
  Prolonged sitting, Walking (distance)
• Mental/Sensory:
  Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional:
  Fast pace environment, Able to handle multiple priorities, Able to adapt to frequent change

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A