Part-Time Medical Office Assistant

Location:

Avery Point by Erickson Senior Living, Short Pump, Virginia, 94‑acre continuing care retirement community, just minutes from downtown Richmond.

Join our team as a Medical Office Assistant. In this role, you will be the first point of contact for patients, greeting them and gathering initial information, including contact and insurance details. You will also provide essential administrative support to ensure that every patient receives top‑notch care and service.

Compensation
: $21.00 – $23.00 per hour, commensurate with experience.

• Culture of diversity, inclusion, equity and belonging, building on our mission, vision and values.
• Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options.
• PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law.
• 401(k) for all team members 18 and over with a company 3% match.
• Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age.
• Education assistance, certification reimbursement and access to over 6,000 courses through our online learning library, designed to enhance your current skills and build new ones.
• Growth Opportunities – grow with the company as we open new communities and expand on our existing ones.

• Receive and schedule patients at the front desk as well as answer the phone, taking accurate messages.
• Answer a multi‑line phone while documenting concise messages from internal and external customers.
• Manage the uploading of new patient information into the portal.
• Request patient medical records from outside providers and follow up as necessary to ensure receipt.
• Accurately scan and place documents into patient charts, labeling them correctly and attaching reports to referral/order in order to close the referral loop.
• Verify insurances prior to appointment (including manual verification, if needed); add/update insurance information in the system.
• Make daily reminder calls to patients for upcoming appointments.
• Assist with the completion of Visit Prep forms to ensure efficient provider visit.
• Partner with other departments/specialists to assist in the coordination of care when needed.
• Work on spreadsheets and tasks as directed by the Practice Administrator.
• Provide exceptional customer service to residents, families, and vendors.

• Minimum of 1 year of front‑medical office experience required.
• Ability to use a multi‑line electronic telephone system.
• Basic computer skills.
• Excellent communication skills.
• Filing, charting, and documenting accurate patient records.

Please note that specific state regulations and requirements may be applicable. These regulations take precedence over the requirements outlined in the job description.

Avery Point is a beautiful 94‑acre continuing care retirement community located in Short Pump, Virginia, just minutes from downtown Richmond. We’re part of a growing national network of communities managed by Erickson Senior Living, one of the country’s largest and most respected providers of senior living and health care. Avery Point helps people live better lives by fulfilling our promises of a vibrant lifestyle, financial stability, and focused health and well‑being services for those who live and work with us.

As part of our team, you'll enjoy flexibility and work‑life balance to meet your personal and professional goals, and we are committed to providing you with opportunities to learn and grow.

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law.